Summary Descriptionnbkc isnit your average bank. We take your traditional financial institution and make it better.We know what we offer our customers is only as good as the people behind the scenes who keep it going. Thatis why we make sure youire supported and encouraged along the way. Youill work with some awesome, intelligent and diverse people in a fun and forward-thinking environment and accomplish plenty of things youill wanna brag about.inbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.iiWe are currently looking for aiBranch Supervisorito join our Leawood team.iThis position williwork @Office, working 100% in the officeiat our (newly remodeled!) Leawood branch.iCheck out the details below.iiWhat youill doiSupervise day to day activity of the branch relationship bankers. iEnsures that the highest levels of customer service are provided by promptly greeting and responding to the needs of customers, whether that be in person, over the phone, or through electronic means and coaches other members of the staff on customer service expectations.iAnswer and direct all incoming phone calls. iCalls may consist of topics regarding basic balance inquiry questions, reordering checks for customers, CD rate inquiries, basic products and accounts offered, basic debit card questions, basic online banking questions. iTakes a proactive role in resolving complaints and problematic situations. i i i iWill assist bankers to investigate and resolve escalated customer questions/concerns. Directs customers to the appropriate department/individual when the request is beyond established levels of authority.iActively identify customeris current and future financial needs. i i i iRecognize and refer cross sell opportunities that strengthen client / bank relationships and to ensure operational integrity when interacting with customers. Partners with Branch Manager to train team members to do the same.Verifies appropriate and required customer information prior to releasing bank account dataPartner with Branch Manager to ensure audit quality and compliance finding avoidance and resolution.Utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures to make on-the-spot decisions including exceptions, adjustments, and overrides.iAssists Branch Manager in leading team meetings to review new procedures, team results, and provides training on products and services.iAssists Branch Manager to interview, onboard, train, coach and develop new and existing Relationship Bankers on duties, expectations, operating procedures and serves as a knowledge resource base regarding bank policies and procedures.iAssists Branch Manager in leading day to day sales and operational coaching and develops the team of Branch Managers to meet and exceed service targets. Identifies areas of opportunity for the team, partners with Branch Manager to perform necessary coaching and performance management for team members in need of improvement.iUse computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions.Serves the customer in an accurate, professional, courteous, efficient manner and demonstrates the Bankis customer service standards with both internal and external customers.iEnsures all bank policies and procedures are followed for all duties of the positionPerforms other duties and projects as assigned.iWhat youill bringHigh School Degree or equivalent3-5 years of previous banking experience plus 2 years of supervisor experience preferredPrevious knowledge of bank products, policies, procedures and systems requirediExcellent customer service skillsiMust possess superior problem-solving
