Business Consultants are responsible for an assigned portfolio of Franchisees for Buffalo Wild Wings (BWW) GO. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. This individual will be a role model in the organization by exhibiting behaviors to achieve expected results in the right way, while consistently demonstrating the company's core values.
This role requires 80%-90% annual travel.
RESPONSIBILITIES
Achieve the operations and business performance goals for portfolio of Franchisees, as set by Vice President of Operations
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments
Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience
Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments
Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress
Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings
Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
Participate and work -as-needed- with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
Monitor and support the execution of local, DMA and regional marketing plans
Perform evaluations on restaurants as needed based on the Franchisee Business Review process or other indicators
Partner with Field Training Team to coordinate training support to the franchisee
Ensure the effective use of G&A expenses within parameters set by regional leads
Complete all responsible administrative functions and requirements of the position in a timely manner
Other duties as assigned
EDUCATION AND EXPERIENCE QUALIFICATIONS
Minimum 21 years of age required
High school diploma or equivalent, 4-year degree preferred
10+ years' experience with any combination of restaurant operations experience and education
Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio
Certified in any state, county or local food handling requirements
Restaurant or retail management experience with franchise consultant experience
Leadership experience within a corporate structure
Experience in multi-unit QSR or fast casual restaurant concept
Experience working in a growth organization
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures and computer operations
Good oral and written communication and interpersonal skills
Excellent organizational skills - able to effectively manage time, plan, and work independently with minimal supervision
Must be able to build credibility and trusting relationships with internal and external stakeholders
Able to develop and execute plans to drive results
Able to use data to inform decisions
Able to bring people together to solve problems
Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
Curious with a desire for continuous learning
Thorough understanding and knowledge of restaurant operations
Sound business and financial acumen
Skilled at consultation and strategic coaching
Compliance orientation
Big-picture orientation
Innovation and creativity
B uffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
$115,000 - $130,000k per year
The salary range above represents the low and high end of the salary range for this position._ _Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.
