Description
CTG is assisting a client in Richmond, VA in staffing an experienced Document Scanning Operator for an ongoing contract role.
Location: Richmond, VA (downtown)
Job Type: Hourly Consultant
Pay: $19.57/hr
Hours: 8 am to 5 pm, M-F
This position is located downtown. Parking is not provided and will not be reimbursed.
Purpose:
Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.
Scope:
The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
General
- Ensure customer issues and escalations are resolved or further escalated as appropriate
- Conduct quality checks on own work to ensure accuracy and required output is to standards
- Adhere to all safety procedures
- Adhere to all logical and physical security requirements
- Able to work independently and be part of a team
- Perform backfile duties for absent coworkers
- Perform other duties as assigned by Lead or Manager
Mail/Shipping
- Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate
- Deliver and pick-up mail on scheduled mail runs
- Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost-effective method
- Track, trace and resolve mail or courier issues
- Fully operate, clean, and maintain all shipping and mail equipment
- Contact third party service provider for mail and shipping equipment if required
Document Preparation
- Validation/Reconciliation of boxes/files received
- Prepare a wide array of document types and conditions for scanning
- Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings
- Ability to use handheld scanner to scan the box barcode
- Insert slip sheets at the appropriate level (physical division) to establish document separation
- Identify the location of oversized document and out-sort for wide format scanning
- Identify the undersized documents that may need special handling
- Escalate exception items identified during production to the lead
Imaging
- Operate high speed scanning equipment to convert paper documents to digital (scan, file)
- Perform visual quality check inspection of each image to ensure that the image meets the following criteria's:
- Look for double feeds
- Folded corners that obscure content information
- Look for very light/dark threshold
- Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files
- Convert scan documents/microfilm/microfiche to digital formats outlined in the Statement of Work
Essential Functions:
- Prepare customer documents for the digital imaging process
- Check physical documents for quality issues that may complicate the scan process.
- Prepare a wide array of document types and conditions for scanning.
- Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.
- Other duties may be assigned to meet business needs.
Physical demands:
- Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.
Mental demands:
- Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.
Education Requirements:
Minimum High School Diploma
Candidate Background: Skills, Knowledge and Abilities:
Experience in a Customer Service environment (minimum 1 year)
Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)
Experience with MS Office and data programs
Familiarity with administrative duties
Typing speed and accuracy
Excellent knowledge of correct spelling, grammar and punctuation
Strong attention to detail
Confidentiality
Organization skills, with an ability to stay focused on assigned tasks
The ability to carefully handle and manage large volumes of individual documents
The ability to work effectively under deadline
A willingness to learn new skills, as well as adaptability when priorities change
Operational Soft Skills:
Planning, organizing, executing, and controlling skills
Ability to assess issues, define causes, and prioritize/execute solutions
Self-initiative and results oriented while being a team player
About Us
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work CertifiedTM company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
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ID 2024-10946
Title Scanning Operator Level 1
Location US-VA-Richmond
