Sr Analyst , Strategic Billing
Description
The purpose of this position is to conduct the analytical tracking and reporting processes to support Strategic Billing functions which includes Customer Select, and Gas Transportation. This includes gathering, interpreting, and formatting all metrics and providing analytics for internal/external presentations on behalf of Strategic Billing. This position traditionally focuses on reviewing and ensuring the accuracies and effectiveness of daily processes. Conversely, this position generates timely reports, through Client Connect, CC&B, and RBI. The incumbent for this role should have a keen eye for detail, and strong analytical skills. The Customer Select analyst will support successful business practices, and improve document business process and track metrics to ensure compliance.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
. Bachelor's degree or equivalent experience
. Keen attention to details and effective organizational skills
. Ability to prioritize and handle multiple tasks to meet deadlines
. Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
. Strong problem solving and analytical skills Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
. Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues
MAJOR JOB RESPONSIBILITIES: Specify major duties performed by the job
. Liaison for external CSEL suppliers for communication of month end close processes/Critical Day
. Administer analytical tracking and reporting processes of business metrics for internal use and regulatory compliance for Strategic billing functions
. Manage Reports (Consumption Details, Month End Customer Select Count)
. Manage/Monitor CSEL Supplier Inquiries and CSEL end user issues
. Process Refunds for Suppliers
. Partner with internal stakeholders to solve billing inquiries
. Coordinate and oversee team projects, workflow maintenance and development, and training, onboarding & development initiatives
. Develop an in-depth understanding of our software and service environment, including CC&B
. Build strong interdepartmental relationships, team mentoring, execute billing operations work across the organization with a focus on creating a highly collaborative culture of timely and accurate billing
. Manage communication and partner with cross-functional teams including the Technology Organization, Legal, Accounting and Executive Leadership.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Accounting & Auditing
Job Type: Standard
Primary Location: Illinois-Metro Chicago-Naperville
Operating Company: Nicor Gas
Job Type: Standard
Travel (Up to...): No
Work Location(s):
G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)
1844 W Ferry Rd.
Naperville, 60536
Req ID: NGC2000128
