Career Area:
Marketing / Sales / Product Support
Job Description:
The Life Cycle Manager for Caterpillar's Medium Wheel Loader business is a great opportunity for a strategic individual who enjoys interfacing with all levels of the organization and external customers and dealers to create a positive customer experience. As the Life Cycle Manager, you will develop and execute Aftermarket strategies for Medium Wheel Loaders which include New Product Introduction (NPI), retrofit, and Reman solutions to maximize supportability and optimize the parts sales portfolio. You will collaborate cross-enterprise with process partners to pursue parts opportunities including pricing, marketing, inventory & cost reduction.
Job Duties include, but are not limited to:
Develop, prioritize, and implement strategies to address customer needs throughout the lifecycle of the product.
Maintain a portfolio of projects that targets services growth on current machine population and future product development that provide the best value to the customer.
Work with commercial, field-based and new product introduction teams regularly to fully understand the customer's needs to consistently achieve aftermarket services results.
Communicates and collaborates routinely to update on business results and performance levels both collectively in groups and individually with the leadership team.
Establish and maintain high-level relationships with business decision makers.
Reporting Structure: The Lifecycle Manager is part of the Medium Wheel Loader leadership team and reports directly to the Vice President of Product Management (Medium Wheel Loaders). This role oversees 4 direct reports.
Key Processes Managed :
Parts Annual Business Plan (ABP): Parts margin, parts net sales & transfers
POPS Growth: Strategy & growth goals for current products andaftermarket in NPI, further the application of intellectual property, branding, supplier agreements, retrofit, up-grades & Reman for parts growth, execute the NPI process from Gate Way (GW) L through GW7
Parts Inventory: Including but not limited to Parts stocking level, service level gaps, past dues, back orders, low volume & non-current parts turns
Margin Optimization: Including but not limited to Pricing study definition, cost reduction project definition & execution, negative margin
Parts Business Teams & Roundtables: Including but not limited to Engine, Hydraulics, Filters & Fluids, Low volume, etc.
Life cycle solution improvements: Including but not limited to customer contracts (CSA, MARC, etc) support, Builder/AMT file validation, repair option development, service efficiency & components improvement, to achieve lowest operating costs.
Basic Qualifications :
Bachelor's degree or equivalent years of job-related, professional experience
Minimum of 10 years of professional experience in the areas of product development, product support,aftermarket, components, product sourcing, logistics, sales or marketing
Project management experience
Desired Qualifications:
Prior supervisory experience
Excellent written and verbal communication
Knowledge with multiple functional areas including New Product Introduction, 6-Sigma, product engineering, parts product background or field experience
Excellent interpersonal skills
Ability to deal with sensitive issues, develop others, and/or persuade others inside and outside the department toward action
Additional Details:
This position can be based in Aurora or Peoria, IL. If located in Peoria, frequent travel will be required to Aurora where majority of team members sit
Relocation assistance is provided
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers .
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Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
