In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
Job Description:
Parsons is looking for an amazingly talented IT Endpoint Analyst to join our team! In this role you will be responsible for providing technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by Parsons employees, contractors, or clients.
What You'll Be Doing:
Provide in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software.
Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.
Troubleshoot software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.
Screen and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.
May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.
Assures that all activities are documented and reported according to Parsons and IS standards.
Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction.
Maintain knowledge of current trends in the development of end user hardware and software.
May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.
Assists with office moves, consolidations, and closures.
Onsite support will be provided in home office (5450 Tech Center Drive, Suite 120 Colorado Springs, CO 80919) as well as remote regional support with minor business travel, as needed.
What Required Skills You'll Bring:
4-year degree in Computer Science (or related curriculum) and at least 2-4 years of relevant IT work experience.
Support of various Endpoint devices in a geographically diverse environment.
Individuals with a 2-year degree and an additional 3 years of relevant experience will be considered.
Candidates without a degree will be required to have an additional 3 years of relevant experience for consideration.
COMPTIA Fundamentals or A+ certification (either or both preferred)
Microsoft certification and or ITIL Foundation if applicable
Working knowledge of the Apple operating system and applications.
Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
Written and oral communication skills
Ability to write moderately complex documents
Minimum Clearance Required to Start:
Not Applicable/None
This position is part of our Corporate team.
We're driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.
Salary Range:
$29.42 - $51.49
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
