Overview
Workforce Intelligence (WFI) is a new branch of Workforce Optimization within Contact Center Operations (CCO). WFI is a highly skilled cross-functional team that has a passion for creating effective analytic solutions and driving business decisions with the use of machine learning models and data insights. As a team, we are responsible for the data management lifecycle, providing reliable workforce insights, creation and management of new analytic capabilities, and development of innovative automated solutions to everyday problems. The Summer Associate with work alongside the resident Data Scientist to help further strategic data goals and initiative while developing strong analytics, collaboration, and critical-thinking skills.
The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or after.
Potential Project:
Identify data patterns and trends to answer business questions and improve decision making
Perform complex analytical, and statistical modeling and visualizations on large data sets to support business operations and organizational objectives
Analyze data, and utilize scripting skills to design and develop reporting and dashboards
Perform validation of data quality and data usability through the creation of metrics and reports
Responsibilities
Support functional requirements for analytics and business intelligence (BI) solutions
Retrieve, analyze, and validate data and test the accuracy of reported results
Work directly with project leads to understand requirements and propose key analytics solutions to drive effective decision-making and influence business objectives
Analyze and summarize business operations, customer, and/or economic data in order to improve business intelligence, optimize operating effectiveness, and predict business outcomes
Collaborate with business units and senior management to conduct needs assessment to support business unit objectives
Effectively communicate data outcomes to business stakeholders and leadership
Qualifications
Ability to query relational databases and use business data to build machine learning models
Experience using any of the following model types: classification, regression, time series, clustering, text analytics, survival, association, optimization, reinforcement learning
Experience in data mining, data wrangling, and data validation
Functional knowledge of building basic reports and dashboards
Proficient in SQL, Python, and any visualization tool (Microsoft Power BI, Tableau)
Excellent communication and presentation skills
Experience working with ambiguous problems
Curious and excited to collaborate with various business units
Hours: Monday - Friday 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 14134-OTHLOC-300000025804595
