CTG is seeking to fill an Associate I Help Desk opening for our client in Birmingham, AL.
Location: Birmingham, AL
Duration: Ongoing contract
Duties:
Provide first-level remote IT services or assist in the delivery of higher level services to our customers
Properly enter all calls into the helpdesk system
Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
Service Level Agreement parameters
Ability to use remote desktop applications in order to troubleshoot end user PC related problems
Ability to resolve standard documented problems with minimal assistance
Take ownership for customer problem resolution
Possesses working knowledge of customer support business and technology processes:
Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
Identify customer-training issues on standard and non-standard products
Able to contribute to technical discussions with other team members and contributes to the decision making process
Skills:
Able to demonstrate good customer service skills
Able to demonstrate proficiency with Helpdesk tools, Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
Able to demonstrate basic hardware and software trouble shooting skills
Able to demonstrate good problem solving & critical thinking skills
Able to demonstrate ability to work with minimum supervision
Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications, etc.)
Able to demonstrate willingness to work as a team player
Able to demonstrate good organizational skills and ability to attend to details
Ability to travel as required
Experience:
0-5 years in a technical customer environment
Call Center experience preferred
Education:
Minimum: High School Diploma or equivalent
No
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Emily Drew at Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work CertifiedTM company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
