GENERAL SUMMARY
The Patient Access Manager is responsible for the daily operations, planning, work scheduling, coordination and operational performance of the admission / registration and eligibility counseling / review processes. A high level of independence in performance of the role and/or solution of problems is expected, however, demonstrated cooperation and collaboration is equally essential for successful functioning. The manager retains 24-hour responsibility, but may utilize supervisory staff to operationalize activities. The manager is expected to independently carry out assigned responsibilities but seeks guidance from the director and/or upper management given unusual or unanticipated circumstances that require deviation of policy/practice or allocation of funds to resolve. Reports to the Director of Patient Financial Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Works to establish, monitor, analyze and report on key performance indicators related to effective registration and financial counseling processes.
Collaborates with department leadership to develop and implement a centralized registration model to meet the business needs of the organization.
Ensures adequate internal controls and accuracy of the patient admission and registration processes for assigned areas.
Develops processes to promote quality of service, budgetary compliance and identification of departmental direction and expectations.
Effectively communicates information and plans to facilitate informed decision making.
Develops and supports strong collegial relationships with department leadership throughout the health system.
Attracts, motivates and coaches talent to achieve the corporate registration and financial counseling goals.
Develops, promotes and monitors a culture of efficient, results and customer oriented services.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
CHAA or CHAM Certification preferred.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
College degree in a related field required and/or 5 - 7 years of healthcare/management experience required.
Three to five years progressively more responsible patient access / registration experience preferred.
Professional knowledge of CPT/HCPCS coding and hospital compliance processes preferred.
Professional knowledge of state regulatory guidelines, Medicaid eligibility, uncompensated care and revenue cycle management preferred in order to direct planning and implementation.
Demonstrates the ability to plan, supervise and establish a professional working environment within areas of responsibility.
Besides managerial activities, must possess the ability to identify problems and implement solutions for operational and organizational issues.
Interpersonal skills necessary in order to direct and assign work to subordinates, explain hospital and department policies and procedures and communicate effectively with other professionals.
Exceptional interpersonal and communication skills necessary.
Demonstrates the proficiency in MS Office Suite and patient registration software.
Must possess a valid Virginia driver's license and be able to meet the insurance requirements of the hospital, if required by position.
Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf )
