Career Area:
Marketing / Sales / Product Support
Job Description:
Your Work Shapes the World
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer's needs. Join us.
Why you want the job and why it's awesome!
As Aftermarket Solutions Representative, you will drive revenue and growth for the Resource Industries aftermarket solutions business (to incl. parts, services, work tools, reman) in line with industry strategy in the assigned territory, communicate targets, and by following established sales processes focused on the end customer. This will be achieved in close collaboration with the respective dealer(s) where the incumbent under the direction of ASR management will provide leadership, guidance, and counsel to optimize the dealer's sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar's benefit, while recognizing and respecting the independence of dealer.
What you will do:
Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal).
In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods.
Collaborate with industries to identify customer accounts for growth.
Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns.
Optimize parts sales variance utilization within the assigned budget to drive incremental top-line revenue and deliver the business plan.
Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
Track opportunity, participation, and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales.
Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape, and other market intelligence to ensure product groups and other entities are aware of product & customer needs.
Partner with dealers' Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.
Identify and communicate opportunities for improving aftermarket solutions sales management, marketing, and operational capabilities at assigned dealers.
Drive customer connectivity as an enabler of business.
Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).
Keep up to date with industry trends, changing technology, and market regulations in the countries covered.
Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship.
Understand Caterpillar's business model and act within the business process guidance on review and approval for variance programs and commercial actions.
What you have:
Bachelor's degree or equivalent experience.
5 plus years of experience in field assignments or working with/for heavy equipment Dealers and/or Customers.
Top Candidates will also have:
Industry knowledge of customer solutions (parts products, service offerings, solution offerings).
Experience in sales & marketing areas.
Technical knowledge.
Strong business acumen.
Proficient analytic tools user.
Intermediate application & machine understanding.
Interpersonal skills and behaviors.
Strong communication & presentation skills.
Excellent influencing skills at all levels and customer approach.
Strong negotiation skills.
Team player.
Self-starter, able to work autonomously.
Strong accountability.
Ability to work with people from different backgrounds and cultures.
Ability to work on increasingly more complex assignments and provide direction to lower-level reps on project assignments.
Additional information:
The location for this position is Peoria, IL, Denver, CO, Bloomington, MN, Tucson, AZ, Phoenix, AZ, or remote.
Domestic relocation assistance is available.
This position may require 50 - 75 % travel.
Sponsorship is not available.
Starting salary: $111,000 plus bonus.
Closing date: 11/27/2022.
Employee benefit details:
Medical, dental, and vision coverage.
Paid time off plan (Vacation, Holiday, Volunteer, Etc.).
401k savings plan.
Health savings account (HSA).
Flexible spending accounts (FSAs).
Short and long-term disability coverage.
Life Insurance.
Paid parental leave.
Healthy Lifestyle Programs.
Employee Assistance Programs.
Voluntary Benefits (Ex. Identity Theft Protection).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
