With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
If you are looking for a high-energy, high-impact environment, and you are passionate about managing complex competing priorities to enable effective cross-team collaboration and accountability, then this role is for you! The Global Customer Success team is looking for an Executive Business Administrator that will support three leaders (Strategy, Technology, Delivery Excellence) and their respective teams.
This position will require initiative, good judgment, the ability to set priorities and handle multiple teams and tasks simultaneously. Highly motivated individuals who are diligent and passionate about quality customer service are encouraged to apply.
Are you proactive and detail oriented with an open mindset? This role will allow you to use your organizational and planning skills, time management and effective written/verbal communication skills. This person will demonstrate drive and initiative as well as the ability to adapt to changing circumstances. This person will exhibit resourcefulness and be able to solve routine problems effectively as well as prioritize their own work, while completing projects on time. Are you consistent and timely with your follow-through? The team is looking for someone who can work successfully in a large team environment, build effective working relationships, and accommodate the different working styles and perspectives of diverse individuals.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Calendar Management
Cross-Functional Collaboration and Communication
Discipline Growth and Development
Team Management Support (Headcount Management, Recruitment, Onboarding/ Offboarding)
Event Coordination and Logistics
Leadership
Project Ownership
Resource Management (Hardware/Supply Management, Purchase/Expense Management Financial Management)
Rhythm of Business (ROB)
Space Management and Planning
Travel Management
Qualifications
Required/Minimum Qualifications
Additional or Preferred Qualifications
Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology)
OR equivalent experience.
2+ years experience serving as mentor to others.
3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).
Business Support ATR-D - The typical base pay range for this role across the U.S. is USD $27.40 - $46.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.84 - $52.98 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .