Supervisor, Telecom
Description
Supervisor, Telecom - Alabama Long Haul
Job Summary
The Supervisor, Telecom position for the Long-Haul Fiber Optic group will have overall responsibility for approximately (10) Alabama Power Telecommunication Electricians and (2) Southern Company Services (SCS) Telecom Analysts. The Supervisor provides leadership and influence through active participation in Field Operations (FO) activities and leverages business, technical, and consulting resources from across the organization (strategy, engineering, and operations) to ensure the timely delivery of effective business solutions.
The FO department provides "hands-on" Technology Organization (TO) field support to a diverse customer base across different business units in the Southern Company service territory. This support includes delivering and maintaining technology products ranging from user computing to telecommunications. FO's top TO support priorities include customer service and Information Technology (IT) infrastructure reliability that requires 24x7 "Keep the Lights On" support to key customer groups in critical core business operational functions.
This position will be filled at an Exempt Level 7.
Job Requirements:
Working knowledge of our customer's business functions, how their operations are performed within different organizations of Southern Company, how FO supports them, and an understanding of how TO adds value to these organizations.
Ability to understand technology issues, budgeting, and financial statement data needed to make sound business recommendations.
Proven leadership and teamwork demonstrated by a successful track record of accomplishing meaningful business results while working with and through others.
Proven analytical and problem-solving skills with the ability to identify and categorize key business requirements.
Demonstrated people skills that result in successful working relationships with internal and external customers, peers, and business partners.
Some travel is required.
Education Requirements:
A two-year degree in a technology-related field or equivalent military and/or work experience is required.
A four-year degree is not required, but preference will be given to candidates with a four-year bachelor's degree or nearing completion in a four-year degree program in Business Administration, Computer Science, Engineering, or related fields.
Experience Requirements:
A minimum of five years of experience in a TO-related field.
Working knowledge of TO-related disciplines, including Telecommunications Transport, Data, and Voice networks.
Working knowledge of internal business partner operations, including Distribution, Generation, Network Underground, Southern Linc, Southern Telecom, Substations, and Transmission.
Working knowledge of external business operations and joint venture partnerships, including AT&T, C-Spire, Comtran, Lumen, Point Broadband, Tombigbee, TVA, Uniti, Verizon, Windstream, and Zayo.
Knowledge, Skills, & Abilities
Proven customer service and teamwork skills are required.
Excellent communication and presentation skills are required.
Ability to communicate effectively with all levels of customer organizations and TO management.
Proven team leadership skills are required.
Strong project management skills with oversight and mentoring abilities.
Extensive technical knowledge and experience in developing, implementing, and managing Southern Company installation and maintenance standards.
Demonstrated Outside Plant Engineering (OSP) and change management creation and execution experience.
Behavioral Attributes:
Safety Oriented
Customer Focused
Team Player
Exemplifies Southern Company Values
Strong Initiative
Works Well Under Minimal Supervision
Additional Responsibilities:
Establishes and maintains excellent working relationships/partnerships within TO and external customers, partners, suppliers, and vendors.
Responsible for developing and managing annual budgets for the area of responsibility, including monthly variance and projection reviews.
Assigns staff schedules and delivers on team commitments.
Performance management and review processes for direct reports.
Ensures resources are on-hand and effectively utilized.
Ensures work assignments and workloads are balanced, and billing requirements are met.
Works closely and effectively with all the members of TO to meet business and TO strategies.
General knowledge of the IBEW APC Contract.
Position may require engagement outside of typical working hours including at night, on weekends, and on holidays depending on operational and leadership needs during unforeseen events.
Additional Considerations :
Relocation assistance is available for this position.
The successful candidate must be willing to live in the Montgomery, AL area.
#LI
Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Alabama-South Alabama-Montgomery
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Southern Division Complex - 1810 Congressman Dickinson Dr. (1810MONTGOMERY)
1810 Congressman Dickinson Dr.
Montgomery, 36109
Req ID: SCS2010877
