GENERAL SUMMARY
Reports to the Telecommunications/Collaboration Manager. Serves as a Telecommunications Application Specialist for the CHKDHS Voice infrastructure, in which technology is used to help CHKDHS overall collaboration efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Advises team members and leadership on definition, development, documentation and implementation of any applications and programs for the operation and optimization of our overall goals within the organization.
Maintains systems and communication devices including but not limited to moves, additions, and changes to the systems and/or devices.
Oversees the combination of technical and administrative operations to provide for 3rd Party Voice application capabilities to meet the organization requests and needs.
Works with vendors as well as CHKD's Engineering team to test, procure, install, and support devices that are associated with CHKDHS collaboration environment.
Ensures the timely communication of work status and identifies application, process and quality improvement opportunities.
Promotes and adheres to departmental and organizational information systems security policies, standards and procedures.
Deploys and supports the organization's pager and cell phone processes.
Responsible for inventory management of telecommunication equipment.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
None
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Associate's degree in Computer Networking, Computer Programming, MIS or related field, required. Will also consider equivalent combination of education and experience with four years of experience with a Cisco Unified Collaboration environment equivalent to an associate's degree.
Experience with Cisco Collaboration systems, services, and overall knowledge of applications supported by them preferred.
Experience with Radio Frequency (RF) components preferred.
Must have the ability to learn, install, operate, and maintain any 3rd party applications that would run in parallel with our Unified Collaboration Environment.
Hands-on experience in operating applications that directly connects with a Collaboration Environment preferred.
Demonstrated strong project and time management skills to meet tight deadlines in an organized manner.
Strong oral and written communication skills, to inform team of progress, needs, operation, and any areas of improvement and to assist end users as needed.
Self-motivated and able to work independently while still able to accept direction from department leadership related to budget and organizational goals and needs for Telecommunication and Collaboration.
Ability to travel and work at various CHKDHS sites based on business needs.
Must possess a valid Virginia drivers' license and be able to meet the insurance requirements of the hospital.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)
