Career Area:
Marketing / Sales / Product Support
Job Description:
Do you enjoy customer service, have strong project management skills and thrive in a relationally focused position? If so, Caterpillar's Part Time Customer Tours Program Coordinator may be an excellent next step for you!
In this role, you will provide professional sales and marketing-oriented coordination of tours, meetings and events for product groups, customers, dealers and business partners to our North Little Rock, AR plant. The ultimate goal of this position is to deliver world-class tour experiences and communicate the value of Caterpillar products to all visitors.
What You'll Do (Essential Functions)
Provide detailed and customized tour agendas for visitors to include the North Little Rock facilities and a wide range of Caterpillar staff (product groups, subject matter experts, senior leaders, executives, etc.)
Develop a good understanding of the Caterpillar customer / dealer business model, and a general understanding of the mining business and organization
Build strong relationships with facility management, product groups, industry groups and go-to-market teams
Brief visitors on safety protocol and ultimately be accountable for the safety of all visitors, which includes enforcing Caterpillar's safety regulations and OSHA compliance
Maintain, protect and secure Caterpillar assets, including VIP vans, audio equipment, personal protective equipment and related materials
Coordinate lodging, transportation and food recommendations for guests to facility
Provide general marketing support to the team (promotional item management, major events support, industry/community events and content development)
How You'll be Successful (Basic Qualifications)
Associates degree
3+ years of customer facing, communications, marketing, hospitality or project management experience
Excellent customer focused communication skills - written and oral; able to speak comfortably before small and large (50+) size groups
Office 365 experience(Outlook, Word, Excel, PowerPoint, Teams)
Additional Skills for Success (Desired Qualifications)
Bachelor's degree in communications, marketing or related field
Self-starter with strong attention to organizational and scheduling details and ability to multi-task
Excellent communications, human relations and presentation skills to develop relationships with internal and external contacts
Strong PC skills and Office 365 skills (Outlook, Word, Excel, PowerPoint, Teams, Skype, etc.)
Familiarity with survey tools and event & venue management tools
The ability to maintain confidentiality
Strong organizational and problem-solving skills
Familiarity with Caterpillar products and services
Additional I nformat ion (Schedule and Location)
This is a part time position located in Little Rock, AR. Flexible hours are provided but expectations will be between 20 and 32 hour per week (M-F).
Onsite work is required when giving tours, but for other work there is flexibility to work from a home office.
Travel is limited (
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides benefits such as medical, dental, vision, and 401K to part time employees.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
At Caterpillar - North Little Rock, Arkansas, we take pride in working together to safely build machines that build a better world. We strive for excellence in manufacturing, providing the best quality products to our customers and we want you to help make it happen!
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers .
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
