Position Description
Senior Help Desk Specialist - Scott AFB, IL
Exciting opportunity at Scott AFB, IL!
Serco is seeking a Senior Help Desk Specialist to join our team supporting the Defense Information Systems Agency (DISA) on the Global Information Grid Services Management-Operations (GSM-O) II contract. The Senior Help Desk Specialist will assist Department of Defense (DoD) Information Network (DODIN)/Defense Information Systems Network (DISN) customers across the globe.
In this role, you will:
Perform shift work in a 24x7x365 Global Operations Center (GOC).
Respond to and diagnoses problems through discussion with end-users.
Ensures a timely process through which problems are controlled.
Identify, research, isolate, and resolve technical problems through discussions with users.
Provide service Level 1 and Level 2 assistance working with three levels of Subject Matter Experts (SME)s / advanced SME teams.
Assist global enterprise data analytic team customers with Open Systems Interconnection (OSI) model layer database Configuration Management (CM) engineering.
Perform triage troubleshooting with Amazon Web Services (AWS) and numerous enterprise network tool enclaves.
Evaluate analytical and systematical problems of workflows, organization, and planning and assists the Master Help Desk Specialist to develop appropriate corrective action.
Under the supervision of the Master Help Desk Specialist coordinate closely with programmers to ensure proper implementation of program and system specifications.
Assist the Master Help Desk Specialist with the supervision of lower-level Help Desk Specialists and fill in for the Master Help Desk Specialist during his/her absence periods.
Develop, in conjunction with functional users, system alternative solutions.
Support other contract functional areas as required.
Qualifications
To be successful in this role, you must have:
Must possess a Secret or higher clearance.
CompTIA Security+ or Windows 10 MCSA certification required.
High School Diploma and 7+ years of related experience required.
If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Military Veterans and Spouses are encouraged to apply!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/49873/senior-help-desk-specialist---scott-afb%2c-il/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 49873
Recruiting Location : Location US-IL-Scott AFB
Category Information Technology
Position Type Full-Time
Security Clearance Secret
Telework No - Teleworking not available for this position
