Driven Brands Holdings Inc. (NASDAQ: DRVN) (-Driven Brands-) headquartered in Charlotte, NC, is the parent company of some of North America's leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C, and PH Vitres d'Autos. Driven Brands has more than 4,300 centers across 15 countries, and combined, all businesses generate approximately $4 billion in system-wide sales and service revenue over 50 million vehicles annually.
Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee's profitability, all brands' unit count, and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster- generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.
Fix Auto USA was founded by collision repair visionaries Erick and Shelly Bickett. Their goal: create a national network of high-performing independent body shops and support it with a unified infrastructure of systems and processes to ensure the best quality and service.
Though a fresh concept at the time, the marriage of entrepreneurial spirit augmented by progressive corporate support proved impossible for the market to resist. Fix Auto USA launched a franchise system and strategy in 2011. Those first 30 or so trailblazers distinguished themselves as the best of the best in their respective markets and served as a key driver that led to rapid expansion. Local trusted businesses transformed into a trusted and recognizable national brand.
The primary responsibility of a Call Center Agent is to secure and schedule estimate appointments and tows for the Franchisees. People who excel in this role are able to balance customer service with persuasive communication techniques to capture appointments and drive network referrals.
Accountable for securing estimate appointment and/or repair appointment from insurance referrals and lead generations programs
Function as an expeditor of claims referrals and client escalations
Review, obtain, and/or confirm customer information as required by the Insurer and effectively schedule an appointment with the designated collision repair facility
Keep up-to-date on shop preferences, carrier requests, and provide updates as required and within deadlines utilizing internal and external systems
Provide customers with general information on what to expect during the repair experience as to manage customer expectations
Meeting set team and individual targets
Effective utilization of all system tools and resources
Proper documentation and communication
Excellent written and oral communications skills
Capacity to manage multiple priorities and projects on tight timelines
Ability to maintain composure in difficult situations
Required to work some varying shifts including evenings and weekends
Remote working environment
#LI-KD1 #LI-REMOTE IND1
Requisition ID: 2022-22789
External Company URL: https://www.drivenbrands.com/
Street: 11555 Sorrento Valley Road
Line of Business: Driven Brands, Inc.
