Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry's best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are also a leader in delivering software solutions to home builders to increase productivity and profitability.
ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
Position Summary:
Customer Service Representative is responsible for the accurate processing of customer orders (including but not limited to Connector Plates, Construction Hardware, TrusSteel and Equipment Parts and Services), fielding customer phone calls and questions, as well as maintaining organized files pertaining to these transactions.
Primary Responsibilities:
Enter customer orders into ERP System and ensure that they are provided to Distribution for allocation once released by Credit Department
Facilitates resolution of material quality, documentation, and receiving/invoicing discrepancies.
Log order details into tracking system
Collect payment for any Cash In Advance accounts by processing payment through credit card terminal and/or working with Accounts Receivable until check/wire is received
Field customer calls and emails regarding, but not limited to, product inquiries, order changes or special instructions, order tracking, and order issues/errors
Communicate clearly both internally with co-workers and externally with customers and vendors.
Prepare and distribute invoices to customers via mail or electronic transmission
Maintain files with support documentation for each customer
Other duties as deemed necessary
Prioritize daily incoming work and manage time appropriately to meet required deadlines
High School Diploma or Equivalent
Customer Service experience (6 months or more)
Proficient in Microsoft applications, such as Outlook, Word and Excel
Experience with an ERP system - 6 months or more preferred
Problem solving skills
Ability to communicate clearly both verbally and electronically
Organization skills
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here (recruiter@paslode.com) for information on how to contact us directly.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
