Overview
The Director of Cyber Business Operations is responsible for business execution to deliver on customer requirements while achieving company related business and financial goals. The Director is accountable for developing strategic relationships with Key customer personnel, including decision makers, influencers and end users that have a direct impact on program success. This individual will provide oversight for the projects and program teams within his/her portfolio of business. As part of the program oversight, the Director will have a focus on tactical and strategic deliverables and should have experience managing operational delivery in an integrated environment that seamlessly integrates the project and program teams with other business units and functional organizations.
Responsibilities
Ensuring Accountability
Holding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.
Establishes systems and processes for ensuring accountability
Broadly communicates relevant standards, codes and legislation and consequences for noncompliance.
Establishes monitoring systems that respect the full accountability of teams and are limited to the most critical risks.
Establishes organizational systems for: defining authorities / responsibilities; tracking, monitoring, and measuring success; assessing and managing risk; etc.
Establishes performance metrics to help understand how individuals, teams, and the whole organization are doing relative to the objectives.
Holds other leaders accountable for giving individuals/teams the freedom in deciding how to get work done.
Addresses systemic barriers that undermine personal and team accountability.
Achievement Orientation
Focusing efforts on achieving high quality results consistently that meet or exceed standard expectations.
Improves organizational performance
Sets highly challenging and attainable goals for own organizational area.
Assesses group performance against goals to identify areas for improvement.
Improves inefficient/ineffective work processes.
Uses positive motivational approaches, tailored to diverse individuals and groups, to help staff improve performance, maximize results, and minimize risk.
Fostering Communication
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Adapts communication
Tailors communication (e.g., content, style and medium) to diverse audiences.
Reads cues from diverse listeners to assess when and how to change planned communication approach to effectively deliver message.
Communicates with all organizational levels.
Understands others' complex or underlying needs, motivations, emotions, or concerns, communicating effectively despite the sensitivity of the situation.
Team Leadership
Assuming a leadership role in helping others achieve excellent results.
Builds strong teams
Addresses gaps in team expertise.
Resolves conflict among team members through fair procedures, respecting each person's feelings.
Delegates authority to match responsibility, holding staff accountable for agreed upon commitments.
Supports staff in taking independent action, providing coaching along the way.
Delegates responsibility rather than taking charge or micro-managing when staff have the capability.
Collaborating with Others
Working together with others in a cooperative and supportive manner to achieve shared goals.
Fosters collaboration
Gives credit and acknowledgement for contributions and efforts of others.
Provides constructive feedback to others.
Helps build consensus among members of groups.
Provides opportunities for all group members to contribute to group discussions.
Client Focus
P roviding service excellence to internal and/or external clients.
Provides added value
Looks for ways to add value beyond clients' immediate requests.
Addresses the unidentified, underlying, and long-term client needs.
Enhances client service delivery systems and processes.
Anticipates clients' upcoming needs and concerns.
Revenue and Profitability Management
Managing the revenue stream, using internal (organizational) and external (industry, market) sources of information to achieve the organization's chosen value proposition and maximize profitability.
Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations.
Identifies business issues and opportunities by analyzing financial and non-financial data at the transaction level in the organization.
Achieves revenue management goals within own department or functional area.
Performs profitability analyses and makes recommendations to support short- and long-term decisions (e.g., break-even, relevant cost, contribution margin, linear programming, etc.).
Customer Relationship Management
Analyzing, coordinating, and supporting integrated sales, marketing and customer support functions, internal audit, internal controls, risk management, regulatory compliance, and reporting.
Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations.
Addresses the unidentified, underlying, and long-term customer needs and concerns.
Recommends improvements to customer service delivery systems and processes.
Gathers intelligence related to the wants and needs of current and targeted customers.
Provides support and counsel to business functions who are incorporating customer experience strategies into CRM business processes.
Educates internal staff on customer experience concepts, value proposition, and processes.
Responsibilities
Lead and execute operational changes to achieve customer and business goals while improving profitability.
Participate in the development of a strategy to achieve short and long-term operational and business development objectives.
Manage the implementation of business objectives, guidelines, and strategies of the organization, and ensure that action plans or policies are in place to meet those objectives.
Monitor operational performance against budget.
Manage the development of business requirements including performance metrics related to the customer's mission.
Ensure that resources are aligned with the organizational structure that meet business needs.
Manage and oversee the implementation of administrative policies and procedures to ensure efficiency and effectiveness.
Ensure that program teams have appropriate leadership and operating structures in place to ensure the success of the business.
Education/Qualifications
Education
Bachelor's degree required, MBA in program related discipline preferred.
Experience
8-10 Years of progressive experience leading large, complex programs in the federal government environment with revenue of $30M-50M or more.
5-8 years of experience leading complex DoD Cyber related programs; Cyber OCO/DCO, intelligence analysis and operations and data analytics.
Experience supporting Army programs desired but not required.
TS/SCI Clearance Required.
Directs the execution of a broad functional area, providing leadership for next level management to deliver customer mission requirements.
Proven ability to manage and control the planning, staffing, budgeting, and prioritization of investments to deliver company and customer results.
Work on complex issues where analysis of situations or data requires an in-depth knowledge of the customer mission and company technology.
Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.
Regularly interfaces with company executive team along with customer decision makers and influencers.
ID 2022-4896
Category Operations
Type Regular Full-Time
Location : LocationUS-AL-Huntsville
Telecommute No
Clearance Requirements TS/SCI
