Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Building Construction Products (BCP) division is hiring a Sr. Sales & Service Representative for two Cat dealers. This is a role focused on key account management, covering a territory of AL, FL, and GA, and traveling 50-75% of the time in the field.
Role Summary: Deliver the business plan, assure customer value by consulting with dealers and managing dealers' relationships to market company products and services while assisting in the development of dealer sales capability.
What You'll Do
Act as sales liaison among dealers, customers, and other Caterpillar personnel.
Be accountable for achieving targets for machine market share, sales to end users, participation rate, attachment sales, and new customer growth.
Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value and promote additional customer touch points and future sales in concert with dealer personnel.
Drive and support Dealer Product Problem Management process; including in proactively identifying and resolving complex technical product issues, failure analysis, identifying interim technical solutions, communicating with engineering, and goodwill decisions to maximize customer experience.
Assist Dealers in executing growth plans that include a strategy for sales coverage, merchandising program usage, marketing plans, and a product pricing plan.
Designing and assisting dealers on the forecast, sales strategy planning, and sales techniques; supporting the rollout of new products.
Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
What You Have (Skills for Success)
Customer Focus: aligns customer needs and satisfaction as primary considerations in all business decisions and leverages that information in creating customized customer solutions.
Decision Making and Critical Thinking: ability to accurately analyze situations, prioritize concerns and reach productive win-win decisions based on informed judgment.
Negotiating: ability to negotiate successfully across the organization and with dealers and customers in a constructive and collaborative manner.
Relationship Management: establishes and maintain healthy working relationships with dealers and customers, and peers. Provides prompt and effective responses to requests focusing on addressing and resolving critical issues.
Top Candidates Will Also Have:
Knowledge of Caterpillar Building Construction Products (BCP) equipment or other industry-related products.
Prior field based or dealer facing experience.
Technical knowledge and experience troubleshooting construction equipment product issues.
Ability to influence dealers, customers, and internal Cat employees through value selling and constructive negotiation techniques.
Additional Details:
Travel: 50-75%
Preferred work location: Atlanta, GA; however residence within territory is required in order to best service the territory
Territory: Alabama, Georgia and Florida panhandle
Relocation assistance is available to Atlanta, GA only
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Posting Dates:
July 12, 2024 - July 25, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
