We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. What you'll do here: The Associate Sales Enablement Specialist role resides in the Go-to-Market Technology and Operations organization and is responsible for providing support during the sales process by assisting with daily tasks that drive revenue and operational efficiency. This position will directly support inside and field sales representatives with managing their business and closing opportunities. The Associate Sales Enablement Specialist role requires a high attention to detail, the ability to change focus and priorities quickly and effectively, computer software knowledge including Salesforce, and a customer (internal and external) service approach to work. What you'll do here: + Work Marketing Qualified Leads daily. + Assist sales team with assigned internal requests and support the daily operations needed to generate sales. + Investigate sales related issues and resolve or escalate as needed. + Gain proficiency with internal tools such as Salesforce, Tableau, and custom-built systems for managing sales communication and reporting. + Provide first line and second line support to strategic partners by answering questions and addressing issues in a timely and professional manner. + Participate in special projects to improve processes, tools, systems and organization; + Take ownership of personal learning and development and for setting achievable and meaningful work objectives + Demonstrate commitment to Cengage's values/ethos, including performing to an exceptionally high ethical standard and focus on integrity, collaboration and teamwork in all efforts. Skills you will need here: + Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments. + Demonstrated strong problem solving, analytical skills, and critical thinking. + Recent, relevant experience in sales, sales support, or fast-paced customer service role preferred. + Strong organizational skills. + Acute attention to detail. + Ability to work with and support multiple people effectively. + Solid understanding of CRM systems/software (such as Salesforce) preferred. + Familiarity with Microsoft Office. At Gale, a Cengage Group company, we partner with librarians and educators around the world to connect 30 million distinct learners annually to essential, digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life. Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
