Waste Connections is looking for a Customer Service Representative (CSR) for our location in Opa-Locka, FL. This position is very similar to a call center type position where you will handle inbound calls from our customers. The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. A typical work schedule is Monday - Friday 8:30am - 5pm with the occasional Saturday. Average workweek is 42.5 Hours. Full benefits offered the 1st of the month following 60 days of employment.
Pay Range is $15-$17+ DOE
Responsibilities:
Follow the company phone scripting on all calls
Work in a fast paced, cooperative, high call volume environment
Work in conjunction with other departments to resolve customer disputes and issues
Interact with customers and records interaction information into computer
Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service
Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
Adjust complaints concerning billing or service rendered, referring complaints
Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
Complete additional tasks as assigned by management
Training all new employees and temps when necessary
Complete any company assigned training programs
Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
Working Conditions:
Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common.
Ideal Candidates Will Have:
Candidates must have a minimum of 2+ years of Call Center Customer Service experience
Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
Excellent organization and communication skills
Proficiency in Spanish & English a must.
Experience in collections
We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to.
"Connect with Your Future". Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
