Position Description
Serco supports the Navy Personnel Command (NPC) by recruiting the best quality men and women from the diverse population of our country.
As a Customer Service Representative, you will support offices within Navy Personnel Command (NPC) PERS-3 located in Millington, TN. You will be responsible for maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Navy and other federal agencies within Navy Personnel Command (NPC) PERS-3 by monitoring and assisting all Navy commands in the correct and accurate recording of all Personnel Operation Tempo (PERSTEMPO).
In this role, you will:
Provide Help Desk services that assist Navy Commands in obtaining and using reports withing the PERSTEMPO report-viewing center
Conduct user training as required
Support the management of the All-Navy PERSTEMPO report that identifies individual accounts and units with expired events
Qualifications
To be successful in this role you will have:
U S Citizenship with the ability to obtain and maintain a DoD Secret Clearance
High School Diploma or equivalent
5 years of experience in Office Management and Clerical Support
Proficient with Microsoft Office applications (Outlook, Word, Excel) Proficient in the use of basic office equipment (computers, scanners, copiers, printers)
Additional desired experience and skills:
Customer Service experience ideally with operational fleet commands
Experience in Navy Personnel records and awards Experience in proper handling of Personally Identifiable Information (PII) in accordance with Department of Navy (DON) policies and procedures
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/51498/customer-service-representative/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 51498
Recruiting Location : Location US-TN-Millington
Category Customer Service
Position Type Full-Time
Security Clearance Other
Clearance Details Ability to obtain and maintain a Secret Clearance
Telework No - Teleworking not available for this position
Campaign LPWBB
