The Residential Window Service Technician at AM is responsible for the service of window field complaints in the Great Lakes region. The Residential Window Service Technician is responsible for managing his/her own schedule with customers, and enhancing the customer experience by providing exceptional service, training, and support. The Residential Window Service Technician will work directly with the Regional Sales Manager to make sure customer needs and expectations are met. _DAY-TO-DAY RESPONSIBILITIES:_ * Serve customers in the Great Lakes Region of the US with integrity (states of OH, PA, MI, KY, WV, and IN) * Visit regional Window World locations bi-monthly to improve service * Objectively assess and evaluate windows against design and manufacturer specifications. Check window displays to ensure proper operation, cleanliness, and current design and models * Provide window and siding installation seminars and aid in the creation of training materials. Independently perform field inspections as required and train others in the process. * Review window parts kits to ensure that they are complete and current * Review outstanding service issues and visit job sites to resolve service issues * Visit in-progress window jobs and review installation techniques * Provide feedback regarding store owner, operations manager, and installer performance * Complete Service Tech Call Reports and expense reports every week. * Trouble shoot problem jobs for WW locations and give feedback and techniques on how to fix the issue. * Determine if issues are window or installation driven and report findings in a detailed and fact-based manner. Provide feedback to the company regarding customer and installer performance. _QUALIFICATIONS:_ * Minimum of 3 years' experience within building materials * Travel 4 days a week * Basic Computer Skills * Good Communication skills, written and oral * Self-motivated and able to manage own schedule * High School diploma or equivalent * Valid Driver's License All your information will be kept confidential according to EEO guidelines. Recruiters: Please note that Associated Materials, Alside and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to AMI or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have authority to engage or authorize recruiting services. Any questions regarding recruiting services of any kind must be sent to jobs at associatedmaterials dot com. #Indeed - Associated
