Xylem |zlm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: A Business Systems Specialist serves as a liaison between IT and the business systems users to work on key improvement processes that lead to the betterment of customer experience. Main responsibilities gravitate around analyzing new and existing technologies by conducting quantitative and qualitative analysis on key procedures as well as supporting the business providing performance metrics and highlighting potential risks.
Essential Duties/Principal responsibilities:
Translate business requirements and product vision into application definition.
Manage application change management requests ensuring efficient coordination of production installs and project initiatives.
Create test data and templates for QA testing; also work with IT programmers to test complete work
Involve in projects for interconnecting different systems.
Work with vendors to get data into and out of our utilized systems.
Provide recommendations for process improvements to improve performance of the business teams with the objective of improving customer experience.
Instruct end users new technology and enhancements using all appropriate communication tools as well as providing support for existing system procedures.
Develop and execute user training and communication.
Lead or participate in special projects to support the growth of the business.
Develop and maintain dashboards, reports and any other appropriate data analysis tools.
Provide support to the leadership team as needed.
Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Bachelor's Degree, preferred in Business, Computer Science, Computer Information Systems or related
2-4 years of related work experience in Customer Service or Sales Operations fields
Proficiency in business process reviews
Experience with CRM, ERP and BI tools
Project management experience is a plus
We Offer You More Than Just -A Job-
Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.
Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Regularly required to sit or stand, reach, bend, and move about the facility
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements
Standard weekly job hours: 40 hours
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Further, the Company determines this role may be performed in or from Colorado, the salary range is $70,000 to $80,000 plus bonus. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
