Position Description
Navy Personnel Command's Navy Casualty Office (PERS-00C) needs administrative support to perform one of the most important and revered missions in the Navy - providing timely and first-class casualty assistance to Navy families under the most grievous circumstances. This mission is supported across programs including travel, benefits support, mortuary affairs, and POW/MIA, Survivor Support and Entitlements (SSE), Mortuary and CASOPS branch programs.
You will be part of an 11-person Contractor team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office.
In this role, you will:
Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members
Receive Line of Duty Investigations
Assist in the tracking, receipt, and processing of various documents pertinent to Casualty cases
Initiate and/or follow up on pending claims and coordinate with other offices and agencies
Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)
Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems
manage DTS traveler profiles; receive, review, and process travel orders and voucher requests; process travel vouchers; reconcile billed accounts used for airfare procurement; and review orders and vouchers for compliance
Maintain records files for retention and disposition
Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples.
Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate adhoc reports upon request.
Qualifications
To be successful in this role, you will have:
U.S. Citizenship
The ability to obtain and maintain a Secret clearance
High School Diploma or GED
5 years of experience in office management or clerical support
High proficiency in the entire Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace
Additional desired experience and skills:
If you are interested in supporting our military and taking care of the families of fallen Sailors, submit your application today!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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ID 49872
Recruiting Location : Location US-TN-Millington
Category Administrative/Clerical
Position Type Full-Time (Benefits Reduced)
Security Clearance Other
Clearance Details Ability to obtain a Secret Clearance
Telework No - Teleworking not available for this position
