Description
CTG is seeking to fill a GCM Relationship Manager I opening for our client in Wilmington, DE.
Location: Wilmington, DE
Duration: 18 months
Overview:
Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of simple to moderate intricacy, complexity and risk, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Manages daily administration of assigned transactions, including delivering exceptional service to clients and related parties, ensuring all internal controls are satisfied. Works with internal partners as appropriate.
Primary Responsibilities:
Monitor relevant administrative and operational systems, databases and activity related to accounts of simple to moderate intricacy, complexity and level of risk to ensure accounts are set-up and operating within established policies, procedures and guidelines.
Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts.
Coordinate activities related to monitoring risks and ensuring regulatory compliance for assigned accounts with Legal, Risk, Compliance and/or Audit as required.
Research and resolve issues related to control and client service aspects of assigned accounts in a timely manner to maintain customer satisfaction, working with appropriate internal and external resources as required.
Work with external parties, including attorneys, financial advisors, interested parties and alliance/service partners, to structure and close GCM transactions in a timely manner.
Complete various account administration activities of simple to moderate intricacy, complexity and risk including, timely cash flow execution and fee billing, internal and external reporting and tickler processing.
Participate, along with GCM Sales, in sales calls to current and prospective clients, either in-person or over the phone, and assist in preparation of fee proposals to support new business opportunities.
Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business.
Implement approved fee increases, discounts and waivers as identified or instructed per established controls and procedures. Partner with Fee Billing to monitor and timely collect aged receivables.
Provide coverage and support to other Relationship Managers within assigned Section/Unit as required by absence.
Represent GCM at transaction closings, attend and chair client meetings and presentations and prepare relevant documentation to support the attraction, retention and expansion of client relationships. Participate in departmental projects and Corporate initiatives on a periodic basis.
May supervise and/or mentor less experienced associates.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the Company brand.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Skills & Experience:
Experience working in the Corporate Trust and Agency industry, particularly in transaction management or account administration disciplines.
Ability to review, understand and analyze complex legal contracts.
Strong written and verbal communication skills.
Acute attention to detail.
Strong critical and independent thinking.
Highly analytical, organized, and efficient.
Ability to learn quickly and apply acquired knowledge rapidly.
Task oriented with ability to prioritize appropriately to achieve project goals.
Strong computer skills and familiarity with Microsoft software such as Outlook, Teams, Excel, Word, Adobe, etc.
Familiarity with industry software applications such as ACS Web, Transtar, etc. a plus.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com . Kindly forward this to any other interested parties. Thank you!
About Us
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work CertifiedTM company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
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ID 2024-10704
Title GCM Relationship Manager I
Location US-DE-Wilmington
