Overview
This position will be directly assigned to the Consumer Lending in the Collateral Control group. Collateral Control is the process of managing proof of ownership and recording Navy Federal Credit Union as the lienholder for all collateralized loans. The Summer Associate would perform moderately difficult work to ensure collateralized loans have valid and appropriate proof of ownership to minimize Navy Federal financial risk. Establish cooperative relationships with internal and external partners to ensure procedures are adhered to. Research, resolve, and respond to inquiries/issues from members, state DMVs, dealerships, and others concerning collateral issues and loan compliance. Work is performed under moderate supervision.
The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.
Responsibilities
Assist the Collateral Control group with administrative functions
Process vehicle registration
Provide servicing on titles
Respond to correspondence
Assist with placing Navy Federal as lienholders on collateral assets
Process reports in addition to data gathering
Provide support to assigned department; may work on small projects or portions of larger projects
Assist and collaborate with various levels of staff to accomplish tasks/assignments
Maintain professionalism in all interactions, placing member service as priority
Provide comprehensive day-to-day operational support
May provide direct member service in high volume situations
Use online tools and contact appropriate parties
Perform other duties as assigned
Qualifications
Must be pursuing a degree from an accredited college/university
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem-solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Ability to exercise initiative and good judgment to make sound decisions
Ability to provide exceptional customer service
Effective word processing and spreadsheet software skills
Effective organizational, planning and time management skills
Ability to work independently and in a team environment
Location: 820 Follin Lane, Vienna, VA 22180
Hours: Monday - Friday, 8:00am-4:30pm
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 14260
