Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is hiring for a Sr. Operations Manager of Digital Business to preferably be based in Pittsburgh, PA. This role could also be based out of any of our major locations in the US and allows for a flexible hybrid work schedule.
As a Sr. Operations Manager of Digital Business, your responsibilities will focus on executing the operations of Xylem's digital business platform.
The ideal candidate will have a business background that enables them to drive engagement and interact at the executive level, as well as a technical background to work with our engineering teams, service branches, and customers. Delivering value with our digital products is a must. An understanding of key IoT concepts and technologies is required.
The ideal candidate should also be able to think strategically and analytically about business, product, and technical challenges. Lead the IoT team to create actionable insights that deliver value to the Field. The candidate will be able to build and convey compelling value propositions and work cross-organizationally to gain consensus. A keen sense of ownership, drive, and bias for action is a must.
Core Responsibilities and Tasks
Live our culture and exemplify our High Impact Culture to be inspired to innovate, empowered to lead and accountable to deliver.
Partner with other growth centers to increase efficiency within their business
Develop a playbook for new business for DCC execution.
Own operational responsibility for Xylem's Digital business
Manage a team including:
Digital Command Center and associated employees
IoT insights group
New technology field deployment team and technicians
Oversee the digital command center ensuring value delivered to our customers.
Optimize our user portal and intelligent automation that drive efficiency throughout our service organization.
Provide operational objectives to the IoT platform development team.
Establish a Digital Command Center space which incorporates all line of business.
Position Requirements
Bachelor's degree in information technology, Business, Engineering or equivalent experience.
10+ years of cloud, IoT, or digital experience
10+ years' experience in a project/program/engagement manager role in the following subject areas:
Business Strategy
Data Science
Intelligent Automation
AI
Experience managing a program enabled by:
Cloud platforms (Microsoft Azure, AWS, GCP, Data Bricks)
Process automation.
Data driven decision making.
10+ years of experience leading technical team(s) in a matrixed organization
Experience delivering complex solutions under a variety of delivery models.
Build and maintain relationships across business units; participate in cross-functional committees and build project committee schedules. This will require the position to manage a complex stakeholder network with competing needs.
Additional Dimensions
Understanding of IoT landscape and best practices in leveraging data and sensors
Ability to develop solution maps from business requirements.
Written and verbal communication, including technical writing skills.
Understanding of systems engineering concepts
General understanding of process water equipment, services and solutions
Leveraging data warehouses to create effective reporting (ETL)
Ability to generate basic reports in Power BI
The ability to conduct cost/benefit analysis.
Business case development
Modeling techniques and methods
Leadership
Additional Details
Travel - 15% with international travel
#LI-Hybrid
Salary range:
$91,500.00 - $164,500.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
