Position Description
Entry-Level Help Desk Specialist
Exciting opportunity at Scott AFB, IL! Active Secret Clearance Required.
Serco is seeking an Entry-Level Help Desk Specialist to join our team supporting the Defense Information Systems Agency (DISA) on the Global Information Grid Services Management-Operations (GSM-O) II contract. The Entry-Level Help Desk Specialist will assist Department of Defense (DoD) Information Network (DODIN)/Defense Information Systems Network (DISN) customers across the globe.
In this role, you will:
Perform shift work in a 24x7x365 Global Operations Center (GOC).
Respond to and diagnose problems through discussions with users, which includes problem recognition, research, isolation, resolution, and follow-up steps.
Ensure timely process through which problems are controlled.
Provide service level one and two assistance working with three levels of Subject Matter Experts (SME)s / advanced SME teams.
Evaluate analytical and systematical problems of workflows, organization, and planning and assists higher-level Help Desk Specialists to develop appropriate corrective action.
Under the supervision of a higher-level help Desk Specialist coordinate closely with programmers to ensure proper implementation of program and system specifications.
Develop, in conjunction with functional users, system alternative solutions.
Support other contract functional areas as required.
Qualifications
To be successful in this roll, you will have:
High School Diploma and 2+ years of related experience or an Associate Degree with 0-2 years of related experience.
Must possess a Secret clearance.
Additional desired experience and skills:
If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Military Veterans and Spouses encouraged to apply!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/51096/entry-level-help-desk-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 51096
Recruiting Location : Location US-IL-Scott AFB
Category Information Technology
Position Type Full-Time
Security Clearance Secret
Telework No - Teleworking not available for this position
