JOB SUMMARY
This position is responsible for supporting the development and management of current renewable energy programs, including the Simple Solar program, Community Solar program, REDI C&I program, CRSP program as well as future proposed programs like CARES, Income Qualified Community Solar & the Flex REC programs. The Program Manager will manage existing programs in all aspects including program design, ensuring accurate accounting, billing, and participation, assisting and communicating with participants, required Regulatory filings, and implementation of new programs. The role is also responsible for translating business requests from management and other stakeholders into reporting deliverables for the organization such as: management summaries, detailed reports, and program impact projections of renewable programs. The position works with diverse teams across departments within GPC to accomplish objectives. The Program Manager will also be responsible for working closely with partner organizations, supporting renewable customer strategies, and communicating to customers and stakeholders regarding renewable energy programs.
The Program Manager's responsibilities could also include leading specialized project teams; developing renewable energy strategies; creating new tools and methodologies to streamline existing reporting and tracking tasks; and representation of the Customer Experience Organization to external customer and industry groups and Georgia Power executive management.
JOB DUTIES & RESPONSIBILITIES .
Support the design, development and implementation of renewable energy programs and business models that meet the needs of our customers, employees, regulatory stakeholders, and shareholders
Produce, manage, and track monthly program reports and analysis working with Special Service Accounts and other Renewable Development teams
Ability to understand and apply contractual language from rate tariffs, billing, and program requirements
Knowledge of company rate structures, marginal cost, and the Georgia Territorial Electric Service Act
Ability to create analysis and reports using Customer Information Tools and other customer interface programs
Building positive relationships and working well with diverse groups, tailoring communication methods appropriately for customers, employees, and management
Communication and education on renewable programs, including face-to-face customer meetings, internal education, and potential coordination of internal and external training
Produce accurate and timely renewable energy program reports for the Georgia Public Service Commission and Georgia Power Management
Management of proactive customer communications, creation, development, and support of effective marketing strategies for renewable energy programs
Research, analysis, and enhancement of current and future customer programs
Assist in all current Customer Engagement functions and initiatives, as needed
JOB REQUIREMENTS
Education & Experience:
Bachelor's degree in business, finance, engineering, or technical field preferred; MBA a plus
Prior experience in one or more of the following areas preferred: economic analysis, financial analysis, power delivery, utility rates and pricing, marketing and sales, energy efficiency, customer service, wholesale generation; prior experience providing Regulatory support is a plus
Two or more years' experience using data analysis tools, specifically Microsoft Excel, is required
Knowledge, Skills & Abilities:
Demonstrated project management, strong interpersonal skills, and attention to detail
Ability to effectively organize and prioritize multiple projects with competing priorities
Proven problem solving/analytical skills and ability to troubleshoot complex issues
Experience in effectively interacting with both customers and internal stakeholders
Strong communication skills (written, verbal and visual/graphical) - able to effectively develop and summarize reports for internal and external communication
Computer skills including intermediate to advanced knowledge of Excel, Word, and PowerPoint to leverage statistical and financial functions
Ability to quickly comprehend technical information and data, identify key issues, and refine vague reporting requests into concrete requirements to be developed into reporting solutions
Knowledge of utility rates, marginal cost analysis, financial project evaluations, and some experience with the profitability evaluation model are a plus
Behavioral Attributes:
Models all aspects of Our Values
Attention to detail and strong dedication for quality, accuracy and timeliness
Highly motivated; demonstrates an excellent ability to develop and work well with teams
Ability to prioritize work effectively, adapt in a changing environment, and accurately complete multiple tasks
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 7681
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power
