Career Area:
Marketing / Sales / Product Support
Job Description:
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.
Our Americas Distribution Services Division (ADSD)provides governance and administrationof CatR dealers acrossthe U.S., Canada and Latin America.
The Marketing & Sales Operations Representative is responsible for applying previous experience and knowledge of process improvement methodologies to improve dealer marketing and sales capabilities and overall customer experience. The individual is a liaison between dealers, customers and other Caterpillar personnel. The role supports dealer processes crossing all industries for both prime product sales and product support.
Job duties include, but are not limited to the following:
Advising dealers on marketing, sales and customer-related strategies, systems and processes
Advising and supporting the dealer marketing department transformation in to digital sales organizations
Counseling dealers in developing people, by identifying performance or training gaps and defining action plans and solutions to maximize sales, marketing, and product support team effectiveness
Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etc.
Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales
Consulting with dealers on process improvement methods and assisting with process evaluation
Assisting dealers in business planning and on effectiveness of meeting expected business results
Overseeing and promoting programs that increase sales while achieving targeted price realization and profit margins
Leverage skills in reading and interpreting financial statements, translating actions into impact on dealer financial measures (revenue, profit and loss) and consult with dealers in this area
Basic Requirements:
Bachelor's degree, preferably in Business, Marketing/Marketing Communications
5+ years of previous work experience
Experience developing improvement plans and executing for success
Experience working across the matrix or with a broad range of groups to deliver results
Proven ability to work on increasingly more complex assignments and provide direction to lower-level representatives on various project assignments
Must be willing to travel up to 50% of working time (domestic)
Top Candidates will also have:
Strong, proven interpersonal skills including public presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams
Previous field experience
Additional Information:
Relocation assistance is available for this position
This position will close at 11:59pm CST on Thursday, June 15th.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
