Full-Time Hospitality Manager
Job Reference Number: 23974
Employment Type: Full-Time , Onsite
Segment: Healthcare
Brand: Cura-Hospitality
State: Pennsylvania (US-PA)
Why work for Cura Hospitality?
21.00 - 25.00 Per Hour!
No Late-Night Shifts!
Weekly Pay!
Work/Life Balance!
Competitive Benefit Packages!
Employee Referral Bonus!
401K & Company Match!
Elior North America is a family of distinct hospitality companies with more than 50 years of industry experience and 15,000 team members united in our passion for food, service, and excellence. We share an appetite for growth which drives all of us to continually reimagine our customers' experience.
The Role at a glance:
We are looking to add an experienced, motivated Full-Time Hospitality Manager to our Cura Hospitality team in Wernersville, PA. As a Hospitality Manager for Cura Hospitality, you will work in collaboration with the Executive Chef, and is responsible for the overall management and oversight of dining services strategies, initiatives and daily culinary activities. The Hospitality Manager will develop, communicate, and execute hospitality training efforts, measurement of the guest experience and initiatives that enhance team culture and dining experience. This position will work closely to support various community teams.
What you'll be doing:
Supports dining services with strategies to drive hospitality excellence.
Responsible for all front of the house operations and guest experiences. Including appearance of dining venues, training of staff, customer service, communications.
Point person for all catered events. Directing events from beginning to end including planning, communication, and execution; assuring interdepartmental collaboration.
Analyzes point of sale data and develops action plans based on facts to improve quality service.
Manages the pre meal experience with Ex Chef and service staff.
Provides regular hospitality training to font of the house team members.
Builds and maintains strong relationships with community residents.
Identifies improvement opportunities by staying current on food and beverage trends
Provides memorable experiences to residents and their guests
Build an inviting dining program where every day is extraordinary.
Creates an atmosphere where residents feel a sense of belonging and friendship and where incredible service is the expectation, not the exception.
Responsibly manage and supervise all culinary front of the house staff including scheduling, assignment, direction, performance review and corrective action.
Interview, hire, and train staff for culinary front of the house positions.
In partnership with the Executive Chef, ensures the front of the house and back of the house work closely together to deliver a culinary experience that exceeds the residents' expectations.
Work closely with Marketing and Community Life to ensure all resident special needs are met as well as to coordinate planning of unique events.
Along with the Executive Chef and General Manager meet regularly with residents and family members to confirm that high satisfaction levels are being delivered.
Advise Phoebe Berks' leadership of any concerns regarding residents.
Maintain high quality standards of equipment and facility maintenance.
Participate in menu planning.
Other duties assigned.
Supervisory Responsibilities:
Directly supervises employees front of the house, specifically the Bistro, Pub, Bell Alto, Brew & Chew and Catering staff.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Responsibilities include:
Interviewing
Hiring and training employees
Planning, assigning and directing work
Appraising performance
Rewarding and disciplining employees.
What we're looking for:
Must-haves:
High school diploma or equivalent
Three years previous experience in fine dining.
Two years supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline and counseling.
Serv Safe Certification
RAMP Certification
Excellent time management, attention to detail and organizational skills.
Nice-to-haves:
Where you'll be working:
Phoebe Berks Retirement Community in Wernersville, PA
Full-Time Benefits:
Medical
Dental
Vision
Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
Discount Program
Commuter Benefits (Parking and Transit)
EAP
401k
Sick Time
Holiday Pay (9 paid holidays)
Tuition Reimbursement
Paid Time Off
Compensation:
$21.00 - $25.00 per hour DOE
About Cura:
Cura serves hospitals, senior living centers, and other long-term care facilities. We guarantee compassionate service and healthy, delicious meals to ensure that quality of life never diminishes.
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
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