Avery Weigh-Tronix (AWT) is among the world's largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others. With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.
AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA. Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.
Job Summary
Lead an Inside Sales team that performs inbound/outbound sales responsibilities while generating revenue and ensures customer satisfaction. This is a customer facing position where the individual must maintain a pleasant working relationship in high pressure situations, especially when dealing with multiple personalities, both internally and externally. The Inside Sales Manager must be able to lead a team, be self-motivated and strive for superior customer service. This person is an empowered team member and will be challenged to lead of a wide variety of short- and long-term projects to aid in the continuous process improvement objectives across the business.
Essential Functions and Key Duties
Drive continuous improvement, process control, cost management and upskill organization and enhance use of automation in processes. Manage the customer sales/service coordinators in the Ag, Brecknell, Dillon, Eyecon and Industrial Strategic Business Units in the Fairmont facility.
Work to provide the best customer service possible by making independently based qualitative decisions that meet the overall policies of Avery Weigh-Tronix. These decisions may include, but not be limited to, negotiating true customer delivery dates, deterring methods of shipment, discount structures, pricing issues and how to resolve customer complaints.
Provide support and back up for the industrial international product order entry, delivery issues, telephone, and email correspondence.
Responsible for providing training on sales techniques and other relevant training. May also collaborate with key account sales teams.
Provide technical consultation and sales advice to the distributor organization to assist in the sales of the product family.
Answers inbound customer calls regarding product and service information and identifies upselling opportunities from such calls.
Accepts orders, closes sales, maintains customer records, and completes all required documentation in a timely manner (Ability to multi-task a high volume of projects at one time)
Monitor the sales order entry activity to ensure the highest level of customer satisfaction.
Partner with appropriate team members to ensure customer complaints, suggestions and opportunities are successfully managed regarding product, service and on time delivery.
Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems.
Successfully coach/lead team to successful sales quotas.
Education and Experience
A Bachelor's Degree in business administration, leadership, or other related field or equivalent experience preferred.
Must be proficient in Microsoft Office, 10 key calculators, telephone, record keeping, filing, data base management, complaint handling and public relations. (AS400/KBM experience preferred)
Experience managing a team preferably a customer service or sales team supporting a technical equipment manufacturer.
It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
