Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Fraud Prevention Executive , you will provide executive leadership to teams that are responsible for fraud prevention, authentication and identity management processes and policies for USAA Bank. Partners with Product, Digital, Channel, Enterprise Member Identity, Risk Management and other key stakeholders to set objectives that align to the business risk appetite. Ensures all activities are being conducted in compliance with local, state and federal regulatory requirements.
This position can work remotely in the continental U.S. with occasional business travel.
What you'll do:
Establishes and implements short and long-term strategies within functional area including but not limited to Identity and Access Management (IAM), Cyber Threat Operations, or Risk Management based on sound fraud prevention practices.
Responsible for the implementation, deployment and maintenance of secure Authentication, Access Management Systems, and Identity technologies.
Accountable for effective written risk and compliance policies, procedures and controls are in place supporting all business activities, processes, systems, strategies, and implementations.
Provides strategy and direction for related operational solutions to increase workforce efficiency, increase business agility and workforce scalability, reduce fraud risk, meet compliance requirements, and provide ongoing and future fraud prevention policy/practice frameworks.
Serves as an expert on applicable industry knowledge and applies expertise to identify fraud trends and recommend new technologies and other effective mitigation strategies that help mitigate fraud.
Provides executive oversight to teams responsible for developing member authentication and identity systems, tools and strategies to combat existing and emerging fraud activities
Accountable for communication, collaboration and influencing of senior leaders. Including the Board of Directors, on matters pertaining to fraud threats, risks and mitigation initiatives.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years experience as a business leader in fraud management to include fraud prevention and detection, information security, customer identity and/or access management within a large financial institution.
6 years of people leadership experience in building, managing and/or developing high-performing teams required.
Expert knowledge of the leading technology solutions in the industry that support and enable consumer identity and authentication
Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery and investigations.
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
Experience leading and engaging with external regulatory agencies in supporting and/or leading regulatory exams, reviews and day to day interactions.
What sets you apart:
Expert level knowledge on industry authentication and device ID products spanning channels (online, voice, mobile)
Direct experience with leading digital customer journey control design
Direct experience leading a fraud prevention function for a financial institution
Highly experienced with executive communication with strong influencing skills
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $216,750 - $390,150 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
