Summary You will serve as a Transportation Assistant (Call Center) in the Navy Household Goods( HHG) Personal Property Shipping Office (PPSO) of NAVSUP FLC NORVA GF. Responsibilities At the GS-06 you will perform developmental duties as assigned. At the GS-07 you will perform the following duties: You will act as a single point of contact for customers who use phone and electronic media to seek technical transportation support, information, and other Navy Household Goods products and services. You will receive, analyze, and provide technical transportation support, information, and services to customers as they attempt to move, store, and receive household goods, professional gear, express shipments, and unaccompanied baggage, etc. You will interpret members' entitlements, Joint Travel Regulations, Personal Property Shipping Policies and Instructions, Code of Federal Regulations, and other Joint and Federal directives or policies as required. You will research, compile, and evaluate data to identify patterns, casual factors and failures and determine solutions. You will use a variety of communication, negotiating and interviewing techniques to listen, understand, explain and resolve complex processes and procedures. Requirements Conditions of Employment Qualifications GS-06: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector using knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods. Examples of specialized experience includes some or all of the following: 1) Assisting in counseling property owners/customer regarding inbound and outbound shipments, non-temporary and temporary storage, and/or procedures for processing loss and damage claims; 2) Planning, managing, and/or reviewing personal workloads; 3) Communicating with peers, customers, industry and/or other services within prescribed guidelines; 4) Assisting in intervening on behalf of customers with private and/or public sector transporters. GS-07: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service, or equivalent experience in the private or public sector using knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes. Examples of specialized experience include most or all of the following: 1) Counseling property owners/customer regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 2) Planning, managing, and reviewing personal workloads; 3) Assisting in making clear and comprehensive presentations and briefs, both orally and in writing; 4) Communicating with peers, customers, industry and other services using tact and patience; 5) Intervening on behalf of customers with private and/or public sector transporters. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education There is no substitution of education for experience at these grade levels. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. This position is eligible for part time, substantial or ad-hoc telework at the discretion of management. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
