Career Area:
Marketing / Sales / Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Construction Industries Services Division (CISD) is hiring a Head of Learning, Development & Channel Innovation .
Role Definition: Leads global CISD learning and development processes, programs, and a team of learning, development and channel innovation professionals to build capabilities related to product and channel (physical & digital) and drive innovation for customer-facing roles within both Caterpillar and our Dealer network to achieve Services Growth targets.
Responsibilities:
Lead a team (~10 people; leader of leaders) of learning, development, and channel innovation professionals.
Collaborate effectively across the enterprise and with dealer partners, and serve as thought partners to the business and HR.
Ensure the execution of current programs while providing strategic, forward-looking, and innovative solutions for global training and channel innovation that blend face-to-face training with the latest technologies.
Explore modern technologies such as Metaverse, VR, and mixed/augmented reality to develop interactive, immersive, and scalable training experiences that go beyond face-to-face.
Apply a strong learning mindset to consistently evaluate options that address business needs and reach customer-facing employees at scale, leveraging existing and breakthrough technologies both within Caterpillar and our Dealer network.
Establish a clear definition of "winning"; creating and implementing the roadmap, critical strategies, standard operating procedures, metrics, and KPIs needed to achieve success.
Direct the change process, influence adoption of new solutions with effective change communication plans and demonstrate the impact of change processes with business leaders within both Caterpillar and our Dealer network.
Partner effectively with Caterpillar Global Learning Services to drive synergy and alignment related to content, logistics, platforms, technologies and communication strategies.
What You Have
Extensive experience in training and development, including conducting training needs analysis.
Experience developing innovative training programs for dealer networks, channel partners, retailers, distributors, and/or sales teams on how to better serve customers and drive bottom-line growth.
Demonstrated ability to create vision, communicate strategy, lead change, and drive innovation.
Experience leading a global team of learning professionals.
Top Candidates Will Also Have
Working knowledge and ability to utilize modern technologies like virtual reality (VR), augmented/mixed reality, and/orthe Metaverse.
Experience managing managers (as a -leader of leaders-).
Strong influencing and problem-solving skills.
MBA or master's in education or related field of study.
Additional Details:
This role can be located in Chicago or Peoria, IL; Cary, NC or Dallas, TX
Domestic relocation assistance is available
Travel up to 25% is expected
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
