Overview
Amperwave helps broadcasters, pure plays and on-demand publishers monetize streaming digital audio audiences. As a Technical Support Engineer, you will support our customers' needs including, but not limited to, the installation, maintenance, and daily product support of proprietary software and services. In addition to being responsible for general support related activities you will also interface with Engineering and Sales on a daily basis. If you consider yourself a computer guru and thrive in a fast-paced environment, this is a fantastic opportunity in the IT/Engineering field.
Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity.
Audacy offers full time employees with a comprehensive benefits package to include: health care coordinator, medical, dental, vision, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, vacation, personal, parental, volunteer), 401(k) retirement plan, discounted employee stock purchase, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance
Responsibilities
What You'll Do:
General helpdesk support and knowledge base management. We use Zendesk.
Work directly with clients to install and configure Streaming and On Demand software
Provide technical guidance and information to users.
Become an expert with our ad server, streaming servers, podcasting platform and all related services such as web players, and API integrations with 3rdparties
Provide basic software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues
Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues
Create and maintain documentation for internal and external needs
Work with web-related technologies, basic JavaScripting, API troubleshooting and more
Assist as needed in special projects ranging from data entry to building custom tools or reports
Effectively communicate product bugs and issues to management and established groups.
Rotate through on-call shifts with the rest of the team. General working hours are 8-5.
Qualifications
More About You:
Required:
Associates degree in a Computer Science/Information Technology related field or equivalent experience
Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware
Excellent verbal and written communications skills are required
Effectively communicate to a technical or non-technical audience
Basic understanding of web technologies and techniques (JavaScript, HTML)
A solid grasp of the Microsoft Office Suite, Google Docs and Jira
Strong attention to detail while being self-directed
Able to balance competing tasks in a rapidly changing environment
Enthusiasm for new technology and strong team spirit
Ability to troubleshoot and resolve technical issues is a MUST.
Preferred:
Experience in the radio broadcast, advertising or streaming industry is a plus
Knowledge of streaming media protocols: HTTP Live Streaming (HLS), and Icecast.
Experience with audio engineering is a plus
Vaccination Requirements
To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.
Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.
About Us
Audacy, Inc. (NYSE: AUD) is a scaled, multi-platform audio content and entertainment company with the country's best radio broadcasting group, a leader in virtually every segment of audio, and America's #1 creator of original, premium audio. Audacy engages over 170 million consumers each month, bringing people together around the news, sports, podcasts and music that matter to them. Learn more at www.audacyinc.com , Facebook (Audacy Corp) and Twitter (@AudacyCorp).
EEO
Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Job Locations USA-WA-Vancouver
ID 2022-4001
Category Information Technology
Type Regular
