Overview
Provide technical and functional expertise in support of the strategic technology and business innovation programs. Analyze business needs and risks to develop and implement innovative solutions that leverage modern systems and functionality. Work with business teams to understand their pain points, risks, and needs related to technology and process redesign. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business processes. Partner with business, and technology teams to drive strategy and ideation, planning, and execution of activities across product domains with risk/control and process redesign mindsets. Support senior management in developing and executing short to long-term strategic and risk mitigation plans. Considered a key stakeholder and contributor on highly complex technology and process redesign initiatives. Lead full lifecycle project implementation through agile delivery methods. This is a highly collaborative role, where success requires diving deep and building relationships with stakeholders/partners/vendors to support business and technology outcomes.
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Responsibilities
Execute priorities and goals for complex technology and business process redesign projects that align with department/organizational objectives
Leverage product life cycle management and agile practices through change management, risk mitigation, and communications
Apply knowledge of technical solutions and processes; serve as change agent to champion innovation in operations, processes, and procedures and develop best practices
Provide forward thinking technical expertise in current and emerging technologies, trends, and practices
Evaluate operational efficiency and effectiveness
Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
Develop, recommend and document adjustments to workflow to streamline processes
Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
Involved in cross-organizational task groups concerning new automated systems, products and/or services
Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
Interact with other ISD staff, business units (end users) in problem resolution efforts
Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
Implement new/enhanced products, services and/or operational changes
Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
Interpret results of analysis; present recommendations, alternatives and implications
Serve as resource for the resolution of complex and/or unique problems
Lead, guide and mentor less experienced staff
Write requirements and define editorial workflow for business owner projects
Ensure preventative, detective, and corrective controls are properly identified and documented
Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Report testing activity including time spent, testing time lost and discrepancies found
Apply and communicate changes and new trends in systems/technology
Represent the business unit in identifying, analyzing and communicating system solutions
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Research emerging technologies and recommend solutions that align with business goals
Monitor performance of systems to ensure continued systems efficiency
Collaborate with key partners in development and delivery of solutions
Perform other duties as assigned
Qualifications
Significant experience in problem resolution including determining root cause, scope and scale of issues
Significant experience in leading collaborative work teams
Experience in leading large projects/initiatives which have business risk and impact
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in leading, guiding and coaching professional staff
Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
Navy Federal Project Portfolio Management (PPM) knowledge
Navy Federal products, services, programs, policies and procedures
Advanced research, analytical, and problem solving skills
Advanced organizational, planning and time management skills
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced verbal and written communication skills
Advanced word processing and spreadsheet software skills
Advanced database and presentation software skills
Advanced skill identifying and analyzing business requirements and recommending solutions
Collaborative in interactions with team members, management, and vendors with diplomacy and thoughtfulness
Bachelor's Degree in a related field, or the equivalent combination of training, education and experience
Desired Qualifications
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
Salary: Level III $76,900 - $138,900 annually | Level IV $95,000 - $159,675 annually
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 19385
