Telecom Analyst / Engineer (Hybrid Role)
Description
*This position will be a hybrid role which will be primarily remote and the successful candidate can reside anywhere within the Southern Company's electric footprint*
JOB SUMMARY:
This position exists in the Telecom Core Services group inside the Telecom Services organization. Primary responsibilities include design, provisioning, delivery, documentation, and support of resilient, efficient connectivity services to meet business partner needs. The successful candidate is expected to be well-versed in the latest generation of telecommunication service delivery mediums and technologies: Telenium Service Management Layer, DWDM, Fiber, MPLS, Switched Ethernet, GPON, RF/Microwave, etc. The successful candidate is expected to display a team-based mindset and will often collaborate with others, both internal and external to the company, to deliver the best solution possible for the business partner need.
JOB REQUIREMENTS
Education / Experience:
Two-year degree in an electronics technology or equivalent experience in the telecommunications field is required.
Bachelor of Science in Computer Science, Information Systems, Engineering, or other technical discipline is preferred
Proven track record in support of engineering designs, problem resolution and project implementation expected
General Competencies:
General knowledge of Southern Company's core business
General knowledge of the diverse technologies used in the Technology Organization (those currently used within the system and new technologies)
General knowledge of infrastructure components
Knowledge of state-of-the-art telecommunications equipment, facilities, troubleshooting techniques and concepts
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
Ability to negotiate with and influence others - internally as well as vendors
Ability to build relationships and work in a team atmosphere
Ability to provide and accept feedback
Strong analytical and troubleshooting skills
Must demonstrate Southern Company's -Values- (Safety First, Total Commitment, Superior Performance, and Unquestionable trust), with emphasis on leadership and planning.
Strong professional oral and written communication skills
Technical / Leadership skills:
Understand/achieve business, Technology Organization, and departmental goals, strategies, and plans
Ability to provision and support telecommunication services over different technologies, management environments, and data repositories: Telenium Service Management Layer, Ciena Site Manager, Nokia NSP/NFMP, CLI, HP NA, GE PulseNet, IQLink, Adtran AOE, GIS/OSPInsight, etc.
In-depth knowledge of DWDM plus one or more of the following telecommunications transport technologies: SONET, SEL ICON, Nokia SARs or other similar Data Networking routers, GPON, fiber optics (electronics and cable), multiplex / DACS / CPE and Microwave.
Technical understanding of data networks, voice networks, SCADA, and other major applications that use the Southern Company telecommunications network
Experience partnering with telecommunication carriers and a deep understanding of carrier service offerings: MPLS, Switched Ethernet, other fiber-based solutions
Ability to keep management systems and data repositories in sync with the environment as change occurs
Understanding of Request Management processes
Understanding and ability to enhance and adhere to telecommunication service invoicing mechanisms
Understanding and ability to enhance and adhere to documentation standards for logical telecommunication services. Documentation standards include site drawings/as-builts, GIS applications, and logical service repository applications
Understanding of rules and regulations that govern the use of technology such as NERC CIP, Sarbanes-Oxley, and FCC licensing is a plus
Understanding of Change Management processes & workflow with the ability to manage the risk associated with maintaining and operating the Telecommunications systems across the service territory.
Ability to analyze information from multiple sources for complex problem resolution
Ability to lead a team, coordinating various workgroups to drive complex problem resolution in a timely and efficient manner.
Ability to design / engineer network modifications / additions from a field perspective
Ability to organize tasks and coordinate various employees, vendor / contractors, and customers / partners to meet project goals
Ability to work independently, prioritizing major tasks by overall impact to the company
Ability to communicate and work with all levels of management, vendors, and other internal and external groups and customers
Ability to effectively lead meetings, train personnel, and make presentations
Ability to effectively utilize standard Company computing applications (i.e. Outlook, Word, Excel, etc.)
Ability to appropriately utilize documentation tools as required by specific job (Telenium, Remedy, Visio, etc.)
Physical Demands / Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee and those an employee may encounter while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Telecom job requires the ability to drive long distances, travel overnight, be subject to 24x7 call out, work shifts greater than 8 hrs, lift / carry items up to approx. 50 lbs, climb stairs / ladders, and work in areas requiring specific safety measures such as radio transmission sites, fiber optic transmission sites, power plants, substations, transmission right - of- ways, as well as various remote locations.
MAJOR JOB RESPONSIBILITIES:
Primary responsibilities include the request management process, routing circuits in Telenium Service Management Layer, assisting with Change Management process, turning up individual circuit request in equipment, and documentation of Southern Company's telecommunication infrastructure.
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Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Alabama-South Alabama-Montgomery
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Southern Division Complex - 1810 Congressman Dickinson Dr. (1810MONTGOMERY)
1810 Congressman Dickinson Dr.
Montgomery, 36109
Req ID: SCS2010357
