Overview
To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget. The Office of Financial Opportunity provides strategic direction and creative solutions to expand Navy Federal's products and services to diverse and underserved populations. The Office partners with business units across the enterprise, community organizations, and leaders in the credit union movement to execute initiatives promoting financial inclusion and access with the goal of increasing financial opportunities for our members and the communities we serve.
Responsibilities
Manage multiple, large, and highly complex programs
Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
Ensure effective initiative management of programs from inception through implementation
Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
Manage program budgets including risk and impact of changes to program plans
Identify and minimizes risks or constraints that would impact program deliverables
Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives
Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
Maintain/archive program documentation
Ensure program deliverables are met in accordance with expectations
Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization
Participate in developing, modifying and executing department policies, standards, and processes
Provides guidance on issues having department and/or organization-wide impact
Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities
Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
Solves highly technical and complex problems
Perform other duties as assigned
Qualifications
Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans
Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Extensive experience in collaborating across organizational boundaries and building partnerships across various functions
Significant experience in leading, training, guiding and mentoring others
Extensive experience in working with leadership and management in diverse and complex operational environments
Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert planning, organizational and problem-solving skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert innovative thinking skills to solve problems and facilitate the decision-making process
Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired Qualifications
Project Management Professional (PMP), or the equivalent combination of training, education, and experience
Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
Knowledge of systems and software used at Navy Federal
Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Hours: Monday - Friday, 8:00AM - 4:30PM * Hybrid in office 3+ days a week
Location: 820 Follin Lane, Vienna, VA 22180
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 19574
