Career Area:
Information Technology
Job Description:
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as an Associate IT Analyst in Morton, IL.
The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
We're committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=39) - creating and delivering world-class components and solutions superior to the competition.
Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=25)
As an Associate IT Analyst within Logistics Information Services division, you will assist in the development, support and maintenance of Server & Storage Solutions that are used to meet our customers order fulfillment demands. This role requires fast response times and collaboration with global peers to support these critical processes. In addition to Server & Storage solutions, this role will work closely with Network Administrators and other infrastructure workstreams to provide world class support to our PSLD customers and operations teams.
Job Responsibilities include but are not limited to:
Performing proactive monitoring, investigations, and support of various servers, virtualizations and storage solutions across Caterpillar PSLD facilities.
Assisting in development and maintenance of monitoring/logging solutions
Consulting and collaborating with IT infrastructure architects to implement technical solutions
Participating in IT infrastructure reviews to support continuous availability of server solutions at the site.
Performing testing of changes for server systems & components according to ITSM change management processes.
Supporting daily site usage of server systems by handling incoming incident tickets, collaborative MS teams communications and direct calls for issues related to server systems.
Working with local facility staff, Network Team, Cybersecurity Team, Site IT Contacts, Logistics Center Managers (LCMs), and other impacted subject matter experts to implement system enhancements and install servers.
Providing off-shift and weekend support for incidents and production migrations related to server infrastructure.
Maintaining compliance with IT Security guidelines and reduce/eliminate security vulnerabilities.
Troubleshooting and analyze issues to identify root cause with minimal guidance/instruction
Basic Qualifications:
Associates degree or 2 years of experience in IT Infrastructure.
Experience with Windows server or desktop operating systems
Understanding of Infrastructure Technologies such as DHCP, DNS, wired/wireless, IPv4, Active Directory, file sharing systems
Understanding of computing hardware - CPUs, memory, PCI cards, network adapters etc
Proven troubleshooting & analytical skills
Top Candidates Will Also Have:
Bachelor's degree
Experience with NetApp onTap operating system
Experience with Citrix Virtual Applications and Desktops (XenApp, Xen Desktop)
Experience with RedHat Linux
Knowledge of Azure or other cloud virtualization platforms
Knowledge of VMware environments and basic operations and monitoring of related virtual servers.
Server administration experience
Experience with following ITSM incident, change, and problem management procedures.
Planning and testing experience
Additional Information:
This position does not offer relocation.
This position may require 10% travel.
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers . #Li
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
