Summary You will serve as a TRANSPORTATION ASSISTANT (QUALITY ASSURANCE INSPECTOR/COUNSELOR) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) Store Front Section of NAVSUP FLC PEARL HARBOR. A Cost-of-Living-Allowance (COLA) of 9.75% will be added to the stated salary. Responsibilities You will review orders, and determine the extent of entitlements and eligibility for the shipment, drayage or temporary/non-temporary storage of household goods at government expense. You will explain shipment and storage options, excess costs, special procedures for shipments under various types of orders, approximate transit time, member/employee as well as Transportation Service Provider (TSP) responsibilities. You will ensure work of TSPs and/or contractors engaged in the physical handling (packing and crating) and movement of household goods comply with applicable service tenders, solicitations, contract specifications and other government regulations. You will respond to all member/employee and TSP requests for information/assistance. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: a thorough knowledge and application of a wide range of Federal and Defense Traffic Management and Transportation regulations, methods, and systems governing the movement, shipment management, entitlement counseling and quality control services pertaining to the movement of all Household Goods and Personal Property including unaccompanied baggage, boats, mobile homes, and privately owned vehicles. You must have experience coordinating and providing counseling to military and/or civilian applicants, their dependents or agents to determine the extent of entitlements and eligibility that includes the following: travel schedules, approximate transit time, expected Transportation Service Providers (TSP) responsibilities from origin to destination, the optimal combination of shipping and storage services, excess costs, allowances for "do-it-yourself" moves, claim procedures and other information relevant to the management and movement of household goods and personal property. You must have experience determining the appropriate mode of transportation, service provider, and providing entitlement counseling resulting in offering various and multiple options to members to ensure the move/shipment is completed economically, expediently, correctly, and avoid excess cost or misuse of Government funds. You must also have experience performing on phone or in person shipment/warehouse inspections to ensure TSPs meet the contract specifications as well as government regulations. Examples of may include: (1) Interviewing applicants to determine the shipment, storage, cost, claims, and other services needed to manage and move Household Goods (HHG) and Personal Property (PP), counseling the applicant on entitlements, laws, policies, and all options to ship or move HHG and PP; (2) Calculating shipment costs, reconciling shipment errors, and assisting applicants with preparation of documents for filing loss and damage claims; (3) Reviewing and responding to any calls or communications from applicants, TSPs, or agents by identifying the nature of the request or problem, analyzing the situation, determine the need for and obtain additional information to respond and resolve customer inquiries; (4) Communicating verbally or in writing to applicants and customers in order to expedite special projects/requirements pertaining to moves; and/or (5) Serve as point of contact resolving problems and ensuring that the work of Transportation Service Providers and/or contactors engaged in the physical handling and movement of household goods comply with applicable service tenders, solicitations, contact specifications and other government regulations. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Education substitution may be applied at the GS-07 level: 1 Year of graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Additional Information This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. This position is eligible for part time, full time or ad-hoc telework at the discretion of management. COVID VACCINATION INFORMATION: To comply with the recent preliminary nationwide injunction on Executive Order 14043, Requiring Coronavirus Disease 2019 Vaccination for Federal Employees, the Department of the Navy is not taking any action to implement or enforce the COVID-19 vaccination requirement. New hires will need to provide their vaccination status as well as comply with workplace safety protocols related to masking, physical distancing, testing, travel, and quarantine. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
