Position Description
If you love challenging yourself and are looking for a dynamic and exciting work environment, Serco has a great opportunity for you! The Ops team is searching for a Task Supervisor to join our energetic and performance-focused team during our peak season. The position will utilize your engagement, collaboration, and performance skills to make a positive impact to our consumers.
Serco supports the Centers for Medicare and Medicaid (CMS) and the Affordable Care Act by processing consumer applications. Our team reviews and processes the applications and then sends them on to the marketplace to obtain healthcare.
In this assignment, you will be part of the site's leadership team in charge of performance and production of the eligibility support workers who assist consumers in obtaining affordable healthcare. You will be working closely with your Operations Manager and peers to meet client deadlines and deliver exceptional customer service.
As a Task Supervisor, you can expect to:
Ensure our site is meeting and exceeding all performance goals.
Engage your direct and indirect reports to fully understand issues and concerns and work for meaningful resolution.
Provide detailed analysis and reports.
Collaborate with the site's senior leadership team and your peers to ensure consistency across all shifts/all teams.
Identify production and non-production application issues, develop solutions, and implement necessary changes.
Prepare employee performance evaluations.
Ensure completion of administrative reporting, e.g., timecards, daily statistics, logs, and task narratives.
Qualifications
To be successful in this role, you will have:
A Bachelor's degree and 2-4 years of experience or an equivalent combination of education and experience.
Coaching Experience
Time management, communication, and organizational skills
This position is contingent upon your ability to pass a background check, drug screen and credit check.
Employee must have met the standard for productivity and quality for the previous month and have no conduct warnings (written or above) in previous 6 months.
Additional desired experience and skills:
Team leadership or management experience
Excel skills
Call Center experience.
This position is being posted to capture current Cognosante employees on the CMS program.Candidates must be located within the counties of Benton, Madison, or Washington, AR.
If you are interested in working in a highly diverse, engaging and challenging production environment, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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ID 65185
Recruiting Location : Location US-AR-Rogers
Category Administrative/Clerical
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Full Time Teleworking for this position
