Basic Function :
Supervises employees and contractors performing various tasks. Supervises employees in the installation, maintenance, repair, and replacement of natural gas mains and service lines, to turn gas service on and off, install and remove meters, identify, classify, and repair gas leaks for residential, commercial, and industrial customers during routine and emergency conditions. Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.
Representative Duties and Responsibilities:
Manages route coordination for employees and contractors.
Manages internal and external personnel to meet demand.
Supervises daily and long-range activities to install, maintain, repair, and remove gas pipeline facilities below and above ground; resolves leak problems.
Schedules employees and contractors; assigns tasks.
Oversees contractors (i.e., leak survey, paving); reviews performance; approves invoices for payment.
Manages and maintains vehicles (e.g., crew, emergency, boom trucks; backhoe, Kubota).
Coordinates maintenance schedules.
Ensures compliance with local, state, federal regulations; company policies and procedures.
Updates manuals, records, and systems.
Coordinates and administers training for certifications and qualifications
Serves as liaison to fire departments, police departments, Department of Transportation; business, civic and community organizations.
Accountable for identification and classification of gas leaks; coordinates repairs and manages documentation.
Manages gas related emergencies.
Supervises personnel who perform the following:
Turns gas service on or off at customer's request; turns service off because of non-payment.
Performs minor gas repairs at customer's request; installs, maintains, changes, and removes meters.
Repairs mains and service lines as required.
Works with Region Director in the evaluation and development of resource supply plans, including assessment of training needs and priorities, certification requirements and other non-availabilities impacting service center demand forecasts.
Participates in planning meetings to evaluate barriers and provide recommendations for work planning.
Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.
Responds to and helps resolve escalated customer complaints (e.g., damage to property, loss of service; transfers, removes, retires, meters in stock, paint meter, corrosion orders).
Provides assistance to other Service Centers as required.
Prepares and administers budget (e.g., employees and contractors, tools, equipment, vehicles) according to plan.
Monitors budget variances.
Provides explanations on variances and takes appropriate action.
Supervises staff selection, development and retention.
Establishes and monitors work goals and objectives.
Regularly engages staff in the assessment and evaluation of performance and development objectives.
Provides performance feedback and coaching (oral and documented) to achieve organizational performance and behavioral expectations.
Follows organizational policies and procedures and ensures staff is in compliance.
Leads teams by example with regards to safety and vehicle operation.
Supports staffing requirements by understanding and following Career Progression Model process
Supports standardization by following established processes and escalates areas of opportunity through peers and Region Directors.
Supports resource management team by identifying areas of improvement to meet operational needs.
Education and Experience:
Required:
High school diploma or GED
7-10 year's experience in gas distribution operations or related experience
Preferred:
1-3 years supervisory experience
Some College
Or
Skills:
Required (Must have or ability to obtain the following):
Crisis management
Work permit processing
MS Office - intermediate proficiency
Operator Qualified in accordance with Company Plan
Critical Thinking
Proficiency with Excel reports; navigation, report building & review. Ability to analyze and interpret data from Excel reports
Ability to formulate performance conclusions using Excel reports and root cause analysis.
Ability to critically assess situations and decide on best course of action.
Ability to anticipate work conflicts through observation, probing, and reports.
Ability to resolve & facilitate conflicting situations through analysis, sound judgment, persuasion & negotiation skills.
Performance Management:
Sets clear objectives, assigns & redirects work based on available resources to meet goals.
Uses ad hoc & standard reports/systems to monitor individual performance.
Proficiency with performance tools (Scorecard) & reporting.
Recognizes & distinguishes the root causes of performance concerns (behavior, skill, technical, etc.)
Recognizes the differences between coaching vs. managing.
Seeks to develop talent through career goal awareness & development discussions.
Budgeting:
Develops staffing and financial forecasts based on Supply and Demand data
Basic proficiency with Operations & Maintenance (O&M), Capital budgeting principles.
Uses quantitative and qualitative data to draw conclusions.
Change Agent:
Manages and facilitates changes in work process.
Ability to manage & lead others in ambiguous situations.
Knowledgeable with & managing the stages of change.
Basic understanding of change management models & concepts.
Time Management:
Ability to prioritize competing initiatives, work assignments & tasks.
Ability to identify critical work from tasks.
Skilled at using time management techniques.
Work Expediting:
Resolves issues and bottlenecks associated with order processing and completion.
Anticipates and recognizes when pending work must be submitted for reprioritization and reallocation to ensure goal attainment.
Resolves disruptions in execution and makes sound decisions to quickly correct.
Deals effectively with peers & support departments to attain optimal work execution.
Performs end of day performance analysis & communicates results/expectation to team.
Manages & prioritizes customer driven work; adheres to customer commitments.
Uses key measures (service center metrics) to determine progress & goal attainment.
Compliance & Safety:
Proficiency with industry codes and regulations; ability to identify improper procedures and/or work product
Engage with employees to ensure understanding and commitment to the Company's Safety Culture.
Certifications/Licenses:
Preferred certifications:
Flag traffic
Medic First Aid
Trenching and shoring
Mechanical fitting
Working Conditions/Physical Requirements :
Subject to adverse field conditions
Safety-sensitive
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Southern Company Gas provides for the energy needs of over four million U.S. households and businesses. As the largest natural gas-only distribution company in the United States, we're working to ensure that Americans have access to a supply of clean, safe, reliable and affordable natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 3040
Job Category: Gas Pipeline Operations & Maintenance
Job Schedule: Full time
Company: Atlanta Gas Light
