IT Support Analyst, Sr
Description
Summary
To provide dedicated technical and business process support for the Technology Organization (TO) systems at SPC Plants as well as Enterprise fleet wide projects when necessary.
Qualification Requirements
This is a 7x24x365 support organization and participation in an on-call rotation as well as performing some after-hours work is required.
Minimum Qualifications
Associate degree in Computer Science or related technical field with a minimum of 3 years of relevant work experience OR 8 years of relevant work experience in lieu of degree (IT Industry certifications also considered).
Strong professional skills including organizational, communication, coordination, and analytical abilities.
Communicate technical concepts into language customers easily understand.
Demonstrate ability to significantly contribute to highly integrated project / operational teams.
Exemplary safety record, experience with industrial settings and extensive travel.
Ability to consistently demonstrate teamwork and enhance a DE&I culture.
Preferred Knowledge, Skills and Abilities
Professional -
Collaboration - work in highly integrated teams to achieve successful project outcomes.
Organization and Prioritization - able to organize work and discern priorities.
Operational Excellence - able to consistently improve operations.
Innovative - facilitates creative options that lead to more valuable / measurable outcomes.
Continuing education - demonstrates ability to continuously develop contemporary skills.
Technical -
Comprehensive knowledge of the SO Technology team, its internal processes and technical infrastructure integration (primarily data / telecom / cybersecurity / Generation applications / end user environment / etc.).
Understanding of plant OT systems and their interaction with TO systems considered advantageous.
Data Networking / Telecommunications - profound understanding of supporting remote sites data network / telecommunications / firewalls / routers / switches / BDAs / etc and associated communication methods (AVPN, LTE, BGP, IP stack, etc.).
Enhanced knowledge of Cybersecurity considered advantageous.
Electric Plant Support Experience - understanding of electric plant operations, particularly related to technologies used at the plant (Emergency Notification, Physical Security, Operator Rounds, CEMS, Historian, LOTO, Maximo, etc.).
Comprehensive knowledge of physical security systems (CCure / Avigilon) considered advantageous.
Proficient use of Microsoft Office products, particularly O365 environment (Outlook, Word, Excel, SharePoint, PowerPoint and Visio.
- Industry -
Proficient knowledge of SoCo, particularly related to SPC Plant Operations and their interaction with their Remote Operations Center.
Fundamental understanding of North American electrical transmission infrastructures and how they interact with SPC plants.
Fundamental understanding of North American telecommunications infrastructures.
Proficient knowledge of the FERC Separation Protocol and the supporting TO infrastructure / processes.
Essential Functions
Operational Support - ensure the resiliency, effectiveness, and security of SPC plant TO infrastructures is designed, implemented, maintained and continuously improved.
Project Support - demonstrate active and meaningful contributions to SPC Plant / ROC Integration Projects.
Physical Demands
Must be able to occasionally lift up to 50 pounds.
Must be able to climb ladders safely to install equipment.
Must be able to handle extreme weather conditions.
Travel up to 50%
Work Environment
*This position is split between -office setting- and -plant setting-.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
#LI
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham
Job Type: Standard
Travel (Up to...): Yes, 50 % of the Time
Work Location(s):
Southern Company Headquarters - 30 Ivan Allen Jr. Blvd. NW (30ATLANTA)
30 Ivan Allen Jr. Blvd. NW
Atlanta, 30308
The Energy Center - 3535 Colonnade Parkway (3535Birmingham)
3535 Colonnade Parkway
Birmingham, 35243
Req ID: SCS2010388
