Career Area:
Digital
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Purpose:
eCommerce is a key digital enabler to Caterpillar's aftermarket parts and services growth strategy. Delivering on the Caterpillar brand promise of premium, high-quality solutions is an important element in accelerating the development and deployment of Caterpillar's expanded capabilities in eCommerce.
If you have a passion for defining and leading how customers in global markets prefer to pay locally, and a desire to work with leaders and stakeholders across the enterprise to drive Caterpillar's eCommerce payments ecosystem, this is an opportunity for you. The ideal candidate will personify -think globally, act locally-, balancing local needs and customer trends within an enterprise product portfolio to hone in on the right research and ensuing actions.
The Digital Payments Strategy Manager works as a member of the eCommerce Product Management Team to define our Payments strategy which spans multiple areas including customer experience, payment methods (and related technology), compliance, and industry standards. This role is heavily involved in defining the overall Payments strategy, product roadmap including product enhancement, support, testing, and release across our web and mobile app solutions.
Summarized Accountability
Own the eCommerce Payment strategy (web and mobile app) and vision for Caterpillar
Leverage industry expertise and partner with regional Teams and dealer network to identify the most relevant payment methods for customers that will contribute to the growth of Caterpillar's Aftermarket business
Simplify existing Payments ecosystem and improve speed to market for introducing new payment methods
Job Duties/Responsibilities may include but not limited to:
Establish and lead product roadmap for eCommerce payment experience including prioritization of payment initiatives
Partner and collaborate across multiple stakeholders to scope, influence, and drive implementation of new payment ideas and opportunities
Benchmark existing payments experience against competitors and industry trends to identify, assess, and develop opportunities drive growth and customer satisfaction
Identify the optimal payment methods and technology approach for our global footprint to meet the needs of customers in our local markets
Determine the right payment partners in our critical markets and lead request for proposal processes in collaboration with Vendor Management
Lead the implementation of new payment methods including clear articulation of the -why- and the expected value realization
Rationalizing existing eCommerce payments framework with simplification and speed as guiding principles
Design and monitor KPIs and reporting that capture deep insights into payments performance and adoption
Responsible for creating, maintaining and prioritizing the Product Backlog according to business value
Work closely with Business Analysts, Scrum Masters, UI/UX, and development team to track delivery, coordinate testing and validation, and ensure maximum value of any completed initiative
Participate in Sprint Planning meetings, Reveals and Retrospectives
Be a champion for the agile community and help to further the community within the organization
BACKGROUND/EXPERIENCE:
Required Qualifications
Four year Bachelor's degree preferably in computer science, information systems, marketing, communications, engineering or related field
Strong understanding of the end-to-end payments ecosystem, including payment methods - card and wallet based payment mechanisms, card networks and rules, acquiring and processing, and the regulatory environment
2+ years' experience as a product manager
4+ years' experience in payment related role
2+ years of experience with Agile methodology
Top candidates will also possess these Qualifications
Experience managing projects using Agile software tools such as Microsoft Azure DevOps, JIRA, Aha
Product Owner certification (CSPO from Scrum Alliance)
Experience working with onshore/offshore team model
Demonstrated ability to empower teams
Strong accountability, teamwork, and interpersonal skills, and communication skills
Knowledge of SDLC and demonstrated experience employing SDLC in aspects of the project management process
Thorough working knowledge of industry compliance standards including PCI, 3DS, PSD
Exposure to and experience working with multiple external partners in the payments supply chain
Experience with web and mobile platforms
Superb communication, presentation, storytelling, interpersonal and analytical skills
Demonstrated ability to communicate appropriately to ensure a team's success
Strong accountability planning/organization, and teamwork
Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
Excellent oral and written communication skills
The preferred location is Peoria, IL, Chicago, IL or Dallas, TX, but remote work within the United States is available for the right candidate.
#BI-Remote
#LI-Remote
Compensation & Benefits:
Base salary for this role ranges from $138,498 to $204,732. Actual salary will be based on experience. The total rewards package, beyond base salary includes:
Annual incentive bonus plan*
Medical, dental and vision coverage starting day 1
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401(K) Savings Plan including company match
Health savings account (HSA)
Flexible spending accounts (FSA)
Short and long term disability coverage
Life insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts (Ex: Accident, Identity Theft Protection)
Career Development
Subject to annual eligibility and incentive plan guidelines
This position has been evaluated using Hay Standard Process and has taken into consideration the organizational structure and reporting relationship. Any deviation from the information above may impact the evaluation of this position.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of -essential job functions- as that term is defined by the Americans with Disabilities Act.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
