Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillar's dealer network, which is a competitive strength and the critical way in which we serve our customers.
We're committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=39) - creating and delivering world-class components and solutions superior to the competition.Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=25)
Job Summary:
As a Services Growth Manager , you will lead a team of Global Subject Matter Experts regarding Caterpillar Dealer Technician Growth, to enable Caterpillar dealers to achieve their Services Growth goals, and provide world class customer service through their Technicians. Manages a global budget with a team of 9 SMEs (Subject Matter Experts).
Additional Info :
This position will require up to 25% of working time travel (both international and domestic travel).
This position is located in Peoria, IL.
Relocation assistance is available.
What You Will Do:
This position leads a team of 9 Global SMEs who support Caterpillar dealers in achieving their Services Growth goals through Dealer Technician Growth. While dealers are responsible for hiring, training and retaining their people, Caterpillar plays a role in supporting Talent Acquisition, Technician Development and Technician Retention leveraging our global scale.
Priority areas of responsibility will be to support and enable:
Dealer Technician recruiting processes including:
Marketing and promotion materials
Educational partner support
Technicians for the World
Dealer Technician Development processes including:
Technician Career Development Process Accreditation (TCDPA)
Course Accreditation, Regional Dealer Learning Center (RDLC) processes
Caterpillar Technician Academy and ThinkBIG process support and expansion
Dealer Instructor development programs, Caterpillar Instructor Accreditation Program (CIAP)
Customer Training
Dealer Technician retention processes, programs and events:
Dealer Employee Opinion Surveys
Dealer Technician Retention Surveys
What You Have:
Engineering degree or equivalent work experience in the areas of project management, marketing and / or product support roles
Must be a good organizer and possess good human relations and communications skills (specifically influencing and executive level communications)
Skills required include, but are not limited to, Customer Focus, Effective Communications, Relationship Management, Service Excellence, Problem Solving, Consulting, Decision Making and Critical Thinking
The preferred candidate will have a good knowledge of the Caterpillar dealer organization, experience influencing dealer networks globally, managing large scale events and demonstrating Caterpillar's Leadership Attributes
What You Will Get:
The work you will be involved in will enable Caterpillar dealers to be successful in recruiting the next generation of talent to work on the world's most innovative, technologically advanced, and most productive machines, engines, and services in the world. You will get the opportunity to provide services to our customers that make the world we live in a better and more sustainable place.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers . #Li
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
