Summary You will serve as a IT Specialist (Customer Support) in the Systems Management Division, Business Department of NAVSUP FLC PEARL HARBOR. A Cost-of-Living-Allowance (COLA) of 9.75% will be added to the stated salary. Responsibilities You will provide implementation oversight, technical support and interpretation of both DoD and Navy Information Technology (IT) policies, procedures, and the NMCI contract. You will monitor and assist internal information assurance / security teams as required. You will use understanding of local IT networks, workstations, voice switches, video equipment, cable plants, and infrastructure technical issues to monitor service deficiencies, and make recommendations to maintain and improve services. You will serve as the Contracting Officer Representatives local customer representative for ordering, delivery and SLA clarification and support. You will in liaison with the command customers and the contractor, plan and coordinate network outages and service interruptions. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of Information Technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail; IT-related experience demonstrating this competency: Analyze computer applications to ensure proper functionality and performance. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; IT-related experience demonstrating this competency: Coordinates site support requirements and reviews proposed plans and Information Management Systems (IMS) for consistency with customer operational requirements. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; IT-related experience demonstrating this competency: Present information technology (IT) study findings to senior leaders for program improvement. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; IT-related experience demonstrating this competency: Perform audits of information technology (IT) system problem areas to formulate recommendations for corrective action. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience performing Information Technology (Customer Support) work equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector applying IT principles, methods and practices to serve as the local customer support. Specialized experience includes performance of routine and recurring resolution of on-site technical issues on behalf of users. Examples of performed duties may include some or all of the following: 1)Coordinates and identifies new IT service requirements and specifications; 2) Communicate effectively with technical and non-technical personnel to resolve issues/problems related to hardware and software applications ; 3) Monitor command activity to assure compliance with IA directives, procedures and the command security plan. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree Additional Information COVID VACCINATION INFORMATION: To comply with the recent preliminary nationwide injunction on Executive Order 14043, Requiring Coronavirus Disease 2019 Vaccination for Federal Employees, the Department of the Navy is not taking any action to implement or enforce the COVID-19 vaccination requirement. New hires will need to provide their vaccination status as well as comply with workplace safety protocols related to masking, physical distancing, testing, travel, and quarantine. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/ ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Documents/CivilianJobs/FedCivAnnuitants.pdf Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Eligible DoD career or career conditional employees shall be granted statutory return rights to their former position for a period of 5 years if continuously employed in a foreign or non-foreign area provided by Executive Order 10895 and DoDI 1400.25, v 1230. Employees that do not exercise their return rights within five years are no longer eligible for return rights and will be treated as a local hire. This position is eligible for part time, substantial or ad-hoc telework at the discretion of management. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
