Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Program Project Manager Lead, you will facilitate and own the execution and delivery of moderately to highly sophisticated non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key partners, vendors, and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with occasional business travel.
The Opportunity
Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level insight to achieve strategic business goals and operational objectives.
Works closely with cross-functional teams and resources to achieve program and breakthroughs within established timeframes.
Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.
Accountable for planning, advising, and coordinating activities for moderately complex and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.
Ensures consistent visibility for teams by supervising and reporting business objectives, work efforts achievements, and key indicators.
Communicates with work efforts partners and executive/senior management and provides insight on issues through root cause analyses.
Facilitates collaboration on creative alternatives to project challenges with subject matter experts.
Removes obstacles and impediments to ensure business and operational objectives are met.
Develops, tracks, and leads all aspects of project budgets that may include vital capital expenditures, operational expenses, and labor funding requirements.
Manages ambiguity and consistently seeks to drive clarity amongst project collaborators.
Ensures compliance with company and regulatory policies and procedures.
Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
Establishes overall cadence for communication with impacted partners and provides framework for underlying work efforts(s) communication plans.
Identifies and determines interdependencies of work within a work effort.
Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports critical issue to resolve.
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Drives adoption and challenges standards. Leads subject matter experts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of proven experience in project or program management, including planning, tracking and delivery.
Expert knowledge of project management tools and methodologies.
Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).
Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
Extensive experience leading complex projects with significant number of results including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
Extensive understanding of risk management policies and procedures.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Experience presenting high level information to partners and executives
Professional experience coordinating large and complex project using JIRA/JWM/Confluence
Independent and self-sufficient time management skills, experience tracking and monitoring their time, as well as an understanding of the effort other partners need/complete on their projects
Exceptional communication skills, experience with communicating issues, proposed solutions, status updates, and when critical issues or additional support are needed
Ability to identify and mitigate potential risks throughout the lifecycle of a project - be able to communicate and monitor those risks
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
