Overview
Platform Analytics and Reporting (PAR) is a team within the Application Hosting Services branch of Navy Federal's Information Services Department (ISD). This team provides three services to the platform infrastructure teams within the SRE & Infrastructure Engineering organization. Those services are as follows:
Capacity Management
R&R (Resiliency and Reliability)
Vulnerability Support
This role will be a member of the Capacity Management sub-team. Their primary responsibility is to ensure that IT infrastructure capacity is sufficient to meet the evolving requirements of the business in a timely and cost-effective manner. The team utilizes recurring reports for various IT infrastructure metrics and dashboards to accomplish this. Team members are involved in forecasting trends by comparing business data to future use of IT resources. Team members also monitor for anomalies so our business partners and leadership are informed and can proactively take action. In addition, team members are responsible for creating new reports or dashboards, optimizing existing reports or dashboards, and identifying new opportunities for reports or dashboards.
The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.
Responsibilities
Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
Interpret results of analysis; present recommendations, including alternatives and implications
Collaborate with other business units to analyze and improve processing procedures and resolve problems
Analyze changes in policies, procedures, and products; determine the impact on the group functions
Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
Monitor and analyze key performance indicators and establish processes and methodologies for preventative actions
Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Analyze information to produce analytically driven inferences and hypotheses to generate actionable recommendations
Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
Ensure compliance with Navy Federal Credit Union ISD standards and best practices
Qualifications
Currently pursuing a bachelor's or master's degree in Business Administration, Information Systems, Computer Science or other related field
Experience using data and analytic tools such as PowerBI and SSRS
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Experience in IT solution creation and delivery with increased business intelligence
Effective research, analytical, and problem-solving skills
Effective organizational, planning and time management skills
Effective skill communicating with all levels within an organization
Experience working and participating in cross-functional, multi-dimensional teams and projects
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective skill exercising initiative and using good judgment to make sound decisions
Effective verbal and written communication skills
Effective skill analyzing and organizing problems or work processes for technical solutions
Ability to work independently and in a team environment
Exposure to translating business requirements into technical solutions
Experience working in an IT environment is a plus
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Ln, Vienna, VA 22180 | 5550 Heritage Oaks Dr, Pensacola, FL 32526
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 14069-OTHLOC-300000025810540
